Delivery Specialist

AWIN Group of Dealerships; Vaughan; Hybrid; CAD 105,000 - 133,000; Full time

Job summary

Deliverect is seeking a Growth Account Manager for the SMB/MM segment in North America to deepen relationships with existing restaurant partners, drive revenue expansion, and optimize platform adoption.

You will work in a hybrid capacity, spending 4 days in Toronto or a U.S. office and 1 day remote, with an annual target OTE of CAD 105,000–133,000. Fluency in English is required, with French a strong asset; previous NA restaurant tech or POS experience is a plus.

Qualifications

• 4+ years of B2B SaaS account management or customer success experience.
• Experience managing mid-market accounts in NA restaurant/food tech is preferred.
• Strong commercial acumen and negotiation skills for executive stakeholders.
• Familiarity with REST APIs and system integrations to articulate product value.
• Excellent interpersonal and communication skills with empathy.
• Experience with MEDDPICC, SPIN Selling, or Challenger Sale frameworks.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Manage and grow a portfolio of SMB and Mid-Market restaurant accounts across North America.
• Identify up-sell and cross-sell opportunities and drive platform adoption.
• Conduct regular business reviews to assess performance and ROI.
• Identify churn risk and develop proactive retention strategies.
• Maintain CRM (HubSpot) with accurate pipeline and account plans.
• Collaborate with CX, GTM, and Implementation teams to streamline handovers.

Skills

B2B SaaS account management

Customer success

Solutions consulting

Negotiation

MEDDPICC

SPIN Selling

Challenger Sale

English proficiency

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

Department Focus

The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers' evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform's potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.

Your Impact

As a Growth Account Manager (GAM) for the SMB/MM segment in North America, you will play a pivotal role in unlocking the full potential of our existing restaurant partners across the region. Acting as a trusted commercial advisor, you will deeply understand your customers' business needs, driving revenue expansion through upselling, cross-selling add-ons, and optimizing platform adoption. Your dedication to fostering strong, long-term relationships will directly reduce churn and contribute significantly to Deliverect's regional growth and ongoing market success.

• Fluency in English is required, with strong written and verbal communication skills being essential.
• French language skills would be considered a strong asset.
• This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Toronto or USA office and 1 day from the comfort of your home
• The expected annual OTE for the role is between $105,000 CAD and 133,000 CAD.
• This position is for an existing vacancy.

What you will do

Manage and grow a portfolio of existing SMB and Mid-Market restaurant accounts across North America, serving as their primary commercial contact to maximize platform adoption and account health (approx. 35%).

Drive regional revenue expansion by proactively identifying up-sell and cross-sell opportunities, delivering tailored solutions and introducing new features or add-on modules (approx. 25%).

Conduct regular, data-driven business reviews with key merchants to analyze current state performance versus future growth potential, ensuring high customer satisfaction and platform ROI (approx. 15%).

Identify accounts at risk of churn, developing proactive retention strategies, negotiating contract renewals, and handling objections with strategic resilience (approx. 10%).

Maintain CRM precision (HubSpot) to ensure clear stakeholder communication, accurate pipeline forecasting, and structured account planning (approx. 10%).

Collaborate cross-functionally with Customer Experience, GTM, and Implementation teams to streamline client handovers, resolve operational challenges, and share process improvement ideas (approx. 5%).

What you will Bring

4+ years of experience in B2B SaaS account management, customer success, or solutions consulting, with a proven track record of meeting or exceeding expansion and retention targets.

Demonstrable experience managing and nurturing commercial relationships with mid-market merchants, preferably within the North American restaurant, food tech, or POS systems landscape.

Strong commercial acumen and negotiation skills, with a solutions-driven mindset comfortable conducting consultative discussions with key decision-makers.

Technical proficiency and inclination to easily learn the world of restaurant digital ordering, APIs, and system integrations to effectively articulate product value.

Excellent interpersonal and communication skills, with a high degree of empathy and the ability to engage clearly with both technical and non-technical stakeholders.

Hands-on experience applying consultative and value-based sales frameworks such as MEDDPICC, SPIN Selling, or Challenger Sale.

A bachelor's degree in a relevant field or equivalent work experience.

What You'll Gain by Joining Us

Invest in Your Growth - We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges - Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation - Immerse yourself in a culture where innovation isn't just a buzzword our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team - Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn - Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards - Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most right where you are.

Our Commitment to Inclusion

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

In accommodations during the recruitment process due to a disability, please do not hesitate to contact us at [e-mail].

Compensation details

105000-133000 Yearly Salary