Associate, Canada Strategy & Operations

DoorDash; Toronto; On-site; CAD 86,500 - 108,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Wellness benefit

Comprehensive health benefits

Job summary

A leading delivery service provider in Toronto is looking for a Strategy & Operations Associate. This role focuses on enhancing the consumer experience and supporting growth initiatives through data-driven strategies. Responsibilities include building in-app experiences, strategizing based on data insights, and collaborating with various teams. The ideal candidate has 2+ years of relevant experience, strong problem-solving skills, and proficiency in SQL and data analysis. The position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Thrives as both a generalist and specialist.
• Self-starter biased toward action in fast-paced environments.
• Comfortable with ambiguity and structured organization.

Responsibilities

• Build new experiences and launch plans.
• Develop strategies using data and empathy.
• Run tests on promotional campaigns and assets.
• Assess impacts of decisions and iterate.
• Collaborate with teams across the organization.

Skills

Problem solving

Data analysis

Collaboration

Generalist and specialist skills

Education

2+ years experience in relevant fields

Tools

SQL

Figma

Adobe After Effects

Claude Code

Job description

About the Team

The Canadian DoorDash Customer Growth team focuses on building differentiated consumer experiences and supporting our Restaurants, New Verticals, and Ads & Promotions businesses. Our team's goals are to build an increasingly personalized in‑app experience, create memorable consumer moments by leveraging relevant use cases, and unlock sustainable growth for DoorDash Canada. Our team provides an exciting opportunity to collaborate to create impact and be part of a global company that is evolving how local economies grow.

About the Role

The Strategy & Operations Associate role is for self‑motivated, curious, and ownership‑minded individuals who think through a customer‑first lens, thrive on solving complex problems using data, collaborate across all levels of the organization, and execute their ideas efficiently.

The candidate will be a key contributor to the Consumer Experience team, primarily responsible for building the in‑app merchandising experience for strategic bets across DoorDash Canada. The scope will include supporting key campaigns by creating the right experiences and strategies for customer growth, leveraging data to optimize existing and new initiatives. Success will be measured on the ability to support and hit OKRs as they relate to the above.

This role will be part of the Customer Growth team and report to the Strategy & Operations Manager.

Responsibilities

• Build – You are excited to work on something that hasn't been done before. Your job will include building experiences and launching plans from the ground up.
• Strategize – Develop DoorDash's path to excellence using first principles and empathy, identify trends that emerge and know when to double down and when to try something new.
• Experiment – Use data to run tests on everything from promotional campaigns to new in‑app creative assets.
• Analyze – Assess the operational and financial impacts of your decisions and iterate given insights. Continuously seek new improvements that can be made to the experience leveraging performance data.
• Collaborate – Work with a variety of teams including marketing, merchant, product, engineering, finance and analytics to execute on plans.

Qualifications

• You thrive both as a generalist and specialist who can build the overarching strategy and dive deep into specific issues and processes to drive continuous improvement.
• You are a self‑starter who is biased toward action and excels in a fast‑paced environment and evolving business.
• You are comfortable with ambiguity and bring structure, organization, and focus to your work and cross‑functional teams, including product, marketing, finance, and legal.
• You are a problem solver and can identify the core problem and determine hypotheses with proposed solutions.
• You are comfortable using SQL to analyze data and create new data tables, and are able to build dashboards to track key metrics and build high‑level financial models.
• You have 2+ years of experience in strategy, operations, product, digital marketing, growth, investment banking, consulting or other related areas.

Nice to Haves

• You have experience using Figma or Adobe After Effects to develop creative assets.
• You have experience using Claude Code.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well‑being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full‑time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia: $86,500—$108,000 CAD.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well‑being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

EEO Statement

If you need any accommodations, please inform your recruiting contact upon initial connection.