Engagement Manager Lead

DoorDash; Toronto, Vancouver; On-site; CAD 228,000 - 285,000; Full time

Benefits offered by this job

Equity grants

Sales commission

Comprehensive benefits

Paid time off and parental leave

Job summary

DoorDash Canada is seeking an Engagement Manager Lead to own and grow key merchant partnerships within the Enterprise Post-sale and Partnerships team. You will manage a team of account managers and partner cross-functionally to expand top restaurant relationships across Canada.

The role focuses on strategic growth, brand partnerships rollout, and leveraging AI-enabled insights for decision making. You will report to the Head of Enterprise Restaurant Post-sale for DoorDash Canada and contribute

Qualifications

• 8+ years of experience managing complex partnerships with senior stakeholders.
• 3+ years leading and growing a high performing team in a cross-functional environment.
• Strong ability to synthesize data insights into actionable executive-level recommendations.

Responsibilities

• Own and grow a subset of enterprise restaurant partnerships across marketing, store count, product and operations.
• Manage a team of account managers and develop strategic merchant partnerships.
• Lead cross-functional collaboration with marketing, product, and operations to deliver value to partners.
• Roll out new brand partnerships and expand existing merchant relationships with new products and stores.
• Leverage data and AI insights to inform strategy and drive business impact.

Skills

Partnership management

Relationship building

Team leadership

Data-driven decisions

AI fluency

Tools

Salesforce

Sigma

Excel

SQL

Claude/ChatGPT

Job description

DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a leader to be responsible for key merchant relationships, along with Manager responsibility within our wider Enterprise Post-sale and Partnerships team. You will be responsible for the strategic vision, development, and growth of our select Merchant relationships and account owner(s) across the largest restaurant groups in North America and product verticals. You will report to the Head of Enterprise Restaurant Post-sale for DoorDash Canada. Canada is a critical piece of DoorDash’s success and has an important seat at the table, as a market that is known for innovation and ability to win.

You’ll leverage AI-powered insights, data-driven signals, and emerging tools to shape strategy, inform decision-making, identify opportunities, and drive growth across complex, enterprise-level engagements. By integrating AI and data-enabled analysis into day-to-day workflows, you’ll improve prioritization, execution, and business impact while partnering cross-functionally to translate evolving platform and AI capabilities into clear, tangible value for partners and the business.

About the Role

As an Engagement Manager Lead on our Enterprise team, you will join a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships, along with directly managing a select number of account managers.

You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team. This role is a fixed term assignment with an expected duration of 18 months.

You’re excited about this opportunity because you will…

• Develop, and grow a phenomenal team of high performing salespeople and relationship managers, with a direct report of your own.
• Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
• Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
• Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.

We’re excited about you because you are…

• Relationship Obsessed -- You have 8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
• Leadership Focused -- You have 3+ years’ experience growing and managing a high performing team, with direct experience in account management. You feel confident working cross functionally, and are able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
• Partnership Approach -- You are an analytical thinker who enjoys using data to tell a story. You can seamlessly find the right balance between leveraging data and common sense to problem solve.
• Impact Driven -- You have demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record..
• Multi-Disciplinary -- You are happy juggling many priorities concurrently in a fast-paced, ever-changing environment.
• AI Fluent – You are proficient in the use of AI tools and use them regularly to enhance the productivity and quality of your work.
• Experience leveraging data, AI-informed insights, and emerging AI tools to drive strategic decisions, enhance productivity, and improve outcomes in complex business environments.
• Strong ability to interpret AI-generated insights, synthesize them into clear, actionable recommendations and executive-level narratives, and influence stakeholders.
• Baseline fluency in AI concepts, with a willingness to continuously learn and adopt new technologies as AI capabilities become increasingly embedded in workflows, products, and customer interactions.

Nice to Haves

• High growth or early-stage startup experience.
• Proficiency in one or more AI, analytics & visualization tools (e.g., Sigma, Excel, Claude, SQL, Chat GPT).
• Knowledge of CRM software (e.g., Salesforce).

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$171,000 - $213,750 USD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$228,000 - $285,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.