Delivery Partner - IT - Bilingual

Software International; Montreal; Hybrid; CAD 200,000 - 250,000; Full time

Job summary

Join a forward-thinking company as a Delivery Partner, where your expertise in IT service delivery will be valued. This exciting role involves building strong business relationships and leading complex service engagements. You will collaborate with a dynamic team, utilizing your bilingual skills to communicate effectively with clients. The position offers opportunities for professional growth and innovation, as you contribute to shaping the future of service delivery. If you're passionate about making a meaningful impact and thrive in a collaborative environment, this is the perfect opportunity for you.

Benefits

Professional development opportunities

Comprehensive support resources

Dynamic team environment

Qualifications

• 15 years of experience in IT service or project delivery required.
• Bilingual in French and English is essential for this role.

Responsibilities

• Establish strong relationships with clients and manage service delivery.
• Lead and support customer engagements while ensuring financial success.

Skills

IT service delivery

Project delivery

C-Level customer interaction

Cross-functional team collaboration

Business-to-business contract management

Financial governance

Bilingual (French and English)

Education

Bachelor's degree

Tools

Six Sigma

PMP

ITIL

Job description

About the job Delivery Partner - IT - Bilingual

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a Fulltime, permanent role as an IT Delivery Partner with our global infrastructure IT consulting client at their Montreal, QC location. This role does require someone bilingual in both ENG and FR and is a hybrid work model.

Role(s) Required: Delivery Partner - IT - Bilingual

Location: Hybrid - Montreal, QC

Required Start Date: ASAP

Type: Full time, Perm or long-term contract is an option as well

Salary: $200,000 - $250,000 + bonus + many other job perks

Job Profile Summary

Establishes strong, trusted relationships with clients through their ability to articulate solutions and other areas [the client] uses in the delivery of complex services. Supports and leads billable client activities within their area of practice and participates in related Sector, Solution, or Community activities. Accountable for the financial success of engagements directly managed.

Job Description

Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of [the client]’s diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services.

In this role, you won't simply be a passive participant; you'll be at the forefront, leading and supporting customers, and representing [the client] activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success.

Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization.

In the role, you will be part of an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights.

If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as a Delivery Partner and become an integral part of [the client]'s exciting journey to reshape the future of our industry.

Job Qualifications

You’re good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused, someone who prioritizes customer success in their work. And finally, you’re open and borderless, naturally inclusive in how you work with others.

Required Skills and Experience

• 15 years of experience in IT service or project delivery
• Experience working with customers at C-Level
• Ability to team effectively across a large organization to bring together high performing cross-functional teams to deliver services for customers
• Ability to represent a seamless customer solution by integrating multiple service areas
• Ability to manage and govern large business-to-business multi-year service contracts
• Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins
• In-depth knowledge of business controls and cost accounting with ability to manage a large contract P&L
• Bilingual French and English

Preferred Skills and Experience

• Bachelor's degree
• Six Sigma, PMP, and/or ITIL certifications
• Successful long-term customer relationship management