Delivery Manager

Kount; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Project Manager to join their Client & Partner Delivery team in Toronto. The role involves managing projects, ensuring timelines and budgets are met, and providing excellent customer experience. Candidates should have 5-9 years of experience in project management and business analysis, with a strong emphasis on client interaction and technical expertise. Familiarity with tools like Jira and Confluence is essential, along with knowledge of Agile methodologies.

Qualifications

• 5-9 years' project management and business analysis experience in a fast-paced environment.
• Strong technical background with excellent problem-solving abilities.

Responsibilities

• Manage projects ensuring timelines, budgets, and requirements are met.
• Interface with customers and stakeholders to determine project needs.
• Assemble project teams and develop schedules for timely completion.

Skills

Project Management

Business Analysis

Communication

Problem Solving

Agile Methodology

Lean Methodology

Tools

Jira

Confluence

G Suite

Job description

As part of the Client & Partner Delivery team, you will manage projects and ensure that project activities and timelines are met. This includes identifying critical capabilities, project resources, budgets and critical path issues and reporting to project sponsors/project team. You will act as liaison to Project sponsors and key stakeholders to ensure that the project is completed and meets business requirements while leveraging technical expertise for project planning, resource management, system/technology/validation testing and implementation planning. Your goal will be to provide excellent customer experience to meet or exceed the overall company health index target and achieve our business transformation objectives by delivering quality output, meeting timeline commitments and customer requests.

What you’ll do:

Interfacing directly with customers, Sales and Consultants to determine project requirements and expectations.

Interpreting and analyzing customer requirements and designing project criteria and specifications, including but not limited to: attributes, scorecards, special reports, data requirements, delivery requirements, output requirements and labeling and shipping instructions.

Conducting client walkthrough on Business Requirements, products, output and output layout.

Facilitating connectivity discussions with the customer, IBM and Technical Equifax contacts.

Working across the business to coordinate the successful delivery of all major client projects in line with agreed project plans.

Assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing a schedule to ensure timely completion of the project.

Identifying critical capabilities, project resources, budgets and critical path issues and reports to project sponsors/project team.

Ensuring project activities and timelines as well as budgets are met.

Developing strong credible working relationships with internal stakeholders, working proactively to provide solutions.

Maintaining up to date knowledge of Equifax products and services together with the market and regulatory conditions in which the company operates.

Reviewing agreements, interpreting billing requirements and capturing pricing information for proper billing of projects.

Obtaining billing requirements, ensuring proper and timely billing of completed projects. Investigating and interfacing with all internal groups to resolve client issues, responding to client inquiries/requests and obtaining information pertinent to projects on hand.

Creating and submitting High Level Estimates to the Pricing Department for custom projects.

What experience you need:

Successful candidates will have 5-9 years’ project management and business analysis experience in a fast paced production environment with a strong emphasis on client experience and excellent verbal and written communication skills.

Strong technical background, be detail oriented and have excellent problem-solving abilities. Experience working with current technologies such as: Jira, Confluence and G Suite (Gmail, Hangouts, Calendar, Google+, Docs, Sheets, Slides) and Atlassian product suites.

Understanding of Agile and Lean methodology Self-motivated problem solver who thrives in a dynamic and customer-focused environment. Strong organizational and troubleshooting skills with attention to detail

Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change

Highly analytical and able to learn new tools and software quickly Demonstrated leadership through influence

Preferred Skills: Conceptual understanding of Cloud and Big data platforms is nice to have Prior experience working in a technology sales/operations organization

What could set you apart:

Experience in Stakeholder Engagement

Experience in technical concepts

Experience financial services organization

Primary Location:

CAN-Toronto-5700 YongeCAN-Montreal

Synopsis of the Role:

As part of the Client & Partner Delivery team, you will manage projects and ensure that project activities and timelines are met. This includes identifying critical capabilities, project resources, budgets and critical path issues and reporting to project sponsors/project team. You will act as liaison to Project sponsors and key stakeholders to ensure that the project is completed and meets business requirements while leveraging technical expertise for project planning, resource management, system/technology/validation testing and implementation planning. Your goal will be to provide excellent customer experience to meet or exceed the overall company health index target and achieve our business transformation objectives by delivering quality output, meeting timeline commitments and customer requests.

What you’ll do:

• Interfacing directly with customers, Sales and Consultants to determine project requirements and expectations.

• Interpreting and analyzing customer requirements and designing project criteria and specifications, including but not limited to: attributes, scorecards, special reports, data requirements, delivery requirements, output requirements and labeling and shipping instructions.

• Conducting client walkthrough on Business Requirements, products, output and output layout.

• Facilitating connectivity discussions with the customer, IBM and Technical Equifax contacts.

• Working across the business to coordinate the successful delivery of all major client projects in line with agreed project plans.

• Assembling the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing a schedule to ensure timely completion of the project.

• Identifying critical capabilities, project resources, budgets and critical path issues and reports to project sponsors/project team.

• Ensuring project activities and timelines as well as budgets are met.

• Developing strong credible working relationships with internal stakeholders, working proactively to provide solutions.

• Maintaining up to date knowledge of Equifax products and services together with the market and regulatory conditions in which the company operates.

• Reviewing agreements, interpreting billing requirements and capturing pricing information for proper billing of projects.

• Obtaining billing requirements, ensuring proper and timely billing of completed projects. Investigating and interfacing with all internal groups to resolve client issues, responding to client inquiries/requests and obtaining information pertinent to projects on hand.

• Creating and submitting High Level Estimates to the Pricing Department for custom projects.

What experience you need:

• Successful candidates will have 5-9 years’ project management and business analysis experience in a fast paced production environment with a strong emphasis on client experience and excellent verbal and written communication skills.

• Strong technical background, be detail oriented and have excellent problem-solving abilities. Experience working with current technologies such as: Jira, Confluence and G Suite (Gmail, Hangouts, Calendar, Google+, Docs, Sheets, Slides) and Atlassian product suites.

• Understanding of Agile and Lean methodology Self-motivated problem solver who thrives in a dynamic and customer-focused environment. Strong organizational and troubleshooting skills with attention to detail

• Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change

• Highly analytical and able to learn new tools and software quickly Demonstrated leadership through influence

• Preferred Skills: Conceptual understanding of Cloud and Big data platforms is nice to have Prior experience working in a technology sales/operations organization

What could set you apart:

• Experience in Stakeholder Engagement

• Experience in technical concepts

• Experience financial services organization

Primary Location:

CAN-Toronto-5700 YongeCAN-Montreal

Function:

Function - Project, Program and Process Management

Schedule:

Full time

About the company

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