Default Recovery Officer

Vault Credit Corporation; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

Vault Mortgage Corporation seeks a Default Recovery Officer to work with external and internal stakeholders to remedy mortgage default scenarios and support the legal enforcement process.

The role requires strong organizational skills, accuracy, and the ability to handle delicate information while adhering to policy and regulatory requirements.

Qualifications

• 2 years of collections and legal experience preferred.
• Mortgage experience is an asset.
• Post-secondary degree or diploma preferred.
• Knowledge of contract terms is an asset.

Responsibilities

• Prepare discharge or arrears statements for legal team.
• Order occupancy inspections for properties.
• Communicate with property managers, lawyers, and other stakeholders.
• Maintain files with detailed notes and documents.
• Contact borrowers to set up repayment plans.
• Ensure accurate data entry and timely completion.
• Work independently and as a team to meet service levels.
• Support management on other tasks as needed.
• Proficient in Microsoft Office, Excel, Outlook.
• Meet targets and maintain high ethical standards.

Skills

Collections experience

Legal knowledge

Communication skills

Computer skills

Data entry accuracy

Microsoft Office

Excel

Teamwork

Education

Degree in Admin/Business/Econ

Job description

Mortgage finance company is looking for a Default Recovery Officer to work with external and internal stakeholders to remedy various mortgage default scenarios and assist in the legal enforcement process. Candidate must demonstrate good organizational skills and be efficient and accurate.

Required Skills and Responsibilities

• Prepare a Discharge Statement or Statement of Arrears for the legal team or Manager by reviewing funds received on the file and ensuring all costs up to date in the system.
• Order and/or co-ordinate occupancy inspections on properties.
• Verbal and written communications with Property Managers, Lawyers, and other stakeholders; provide documentation and accurate information as required.
• Keep files updated with detailed notes, invoices, documents, and deadlines according to the standard operating procedures of the company.
• Communicate with Borrowers via call, text and email to set up repayment for missed mortgage payments, property tax payments and/or condominium fee payments.
• Accurate, thorough, and timely completion of assigned duties, with specific attention to detail as it relates to data entry and numerical values.
• Work independently and within a team to ensure service levels met.
• Flexible and supportive of taking on other tasks as Management may request.
• Strong computer skills, including proficiency in Microsoft Office and Excel applications, Outlook, and ability to learn new software systems.
• Participate in assigned duties that support the management of the Legal portfolio, allowing individuals and the team to meet set out targets and objectives.
• Able to achieve exceptional results day to day, while maintaining high ethical standards and compliance with all policies and legislation.
• Strong written and oral communication skills are essential.
• Provide timely response to team members requests for assistance.
• Acts in accordance with the company’s core values, Code of Conduct and all internal policies and standards.
• Engages in the highest standard of business conduct and ethics.

Requirements

• 2 years of collections and legal experience preferred.
• Mortgage experience an asset.
• Post-secondary degree or diploma in Administration, Business, Economics, Finance or equivalent work experience preferred.
• Knowledge of contract terms and other contract documentation an asset.

We thank all interested candidates, however, due to the volume of applications received, only those candidates selected for interviews will be contacted.

Vault Mortgage Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Vault Mortgage Corporation will provide reasonable accommodation during the recruitment and selection process.

Should you require accommodation, please advise.