Dayforce Application Engineer

Insight Global; Vancouver; On-site; CAD 73,000 - 88,000; Part time

Job summary

Insight Global is seeking a Dayforce Application Engineer to join a large retail client in Canada. You will support the Dayforce environment, manage ServiceNow tickets, and ensure day-to-day operations run smoothly, focusing on health, stability, and risk mitigation.

The role emphasizes configuration, testing, incident management, and collaboration with technical and business teams. A strong background in Dayforce WFM and HRIS with CBAs, plus excellent documentation, communication, and

Qualifications

• 5+ years of Dayforce experience with the WFM module.
• Experience in Dayforce configurations, maintenance, and implementations.
• Strong testing (end-to-end and integration) skills.
• Experience triaging tickets in a support environment.
• Ability to identify trends across tickets and communicate findings.
• Experience with HRIS in large organizations, including CBAs.

Responsibilities

• Support Dayforce health, stability, and day-to-day operation.
• Manage Dayforce requests and incidents via ServiceNow.
• Analyze issues and collaborate to resolve or escalate tickets.
• Identify recurring trends to surface system concerns.
• Assist with Dayforce configurations, testing, and maintenance.
• Prepare end-to-end tests, use cases, and test scenarios.
• Maintain system metadata, hierarchies, configurations, and docs.
• Translate business needs into technical requirements.
• Support critical Dayforce functionality for operations.

Skills

Dayforce

WFM module

Testing practices

Ticket-based support

Data analysis

Documentation

Education

Bachelor's degree in CS/Engineering

Tools

ServiceNow

Job description

6 Months contract- high possibility of extension

Rate- 53-64/hr

Insight Global is seeking a Dayforce Application Engineer to join a large retail client. This individual will join the People Enablement Technology team and support the ongoing health and operation of the organization’s Dayforce environment. This role will be primarily focused on operational support and maintaining business-critical Dayforce functionality. The Application Engineer will manage incoming ServiceNow tickets, troubleshoot application issues, support system configurations and testing, identify trends across recurring issues, and collaborate with appropriate technical and business teams to drive issues toward resolution.

Responsibilities

• Support the ongoing health, stability, and day-to-day operation of the Dayforce application.
• Manage and troubleshoot Dayforce-related requests and incidents submitted through ServiceNow.
• Analyze issues and collaborate with technical and business teams to appropriately resolve or elevate tickets.
• Identify trends across recurring tickets and application issues to help surface broader system concerns.
• Support Dayforce system configurations and application maintenance.
• Participate in end-to-end testing of system changes, configurations, and integrations.
• Develop and update use cases and test scenarios to support application testing.
• Maintain system metadata, hierarchies, configurations, and end-user documentation as required.
• Translate business requests into clear system requirements and articulate how Dayforce can support business needs.
• Support critical Dayforce functionality required for ongoing business operations.

Must Haves

• 5+ years of experience working with Dayforce, with strong experience in the Workforce Management (WFM) module.
• Hands-on experience supporting Dayforce configurations, application maintenance, and system implementations.
• Strong understanding of software testing practices, including end-to-end testing and integration testing.
• Experience troubleshooting application issues and working within a ticket-based support environment.
• Strong analytical skills, including the ability to identify trends and recurring themes across support tickets.
• Experience updating use cases and test scenarios to support application testing.Experience supporting complex HRIS environments within large organizations, including environments with unions and Collective Bargaining Agreements (CBAs).
• Strong documentation and communication skills with the ability to translate business requests into technical or system requirements.
• Strong collaboration skills and the ability to determine when issues should be escalated to other technical teams or stakeholders.

Plusses

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Experience creating technical requirements and system documentation.
• Experience supporting Dayforce within a large, global retail environment.
• Experience using ServiceNow for application support and incident management.
• Located in Vancouver, BC.

Vacancy Status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Please Note: Artificial intelligence tools are used to assist in screening and assessing applicants for this position.