Data Entry Operator – Bilingual – Advanced

FP Inc.; Montreal; On-site; CAD 30,000 - 36,000; Full time

Job summary

FP Inc. in Montreal, QC is seeking a Data Entry Operator - Bilingual - Advanced for a 6-month assignment with onsite work. You will maintain logs of activities and completed work for a major Canadian financial institution.

The role demands strong Word/Excel skills, high accuracy and the ability to handle high-volume data with bilingual communication in English and French. You will work closely with clients and staff, ensuring service levels and proper escalation when needed.

Qualifications

• Strong typing with Word/Excel and accurate keyboarding.
• Fluent in English and French with strong communication.
• Adaptable to changing environments and high-volume work.
• Detail-oriented with a focus on accuracy.
• Analytical mindset and problem-solving skills.

Responsibilities

• Deliver excellent client service while meeting CSCs/SLA targets.
• Meet benchmarks for complex client activities and processes.
• Demonstrate urgency to ensure a superior client experience.
• Fulfill and service complex transactions and investigations.
• Ensure processes and controls are followed.
• Analyze non-standard transactions.
• Provide accurate service to clients and staff with escalation as needed.

Skills

Word

Excel

Analytical mindset

Problem-solving

Adaptability

Communication (French & English)

Tools

RBIS

Unitrax

Sales Platform

Job description

JOB DESCRIPTION

Location: Onsite | Montreal, Quebec

Duration: 6 Months

Our client, a leading financial institution in Montreal, Quebec, is looking for a Data Entry Operator - Bilingual - Advanced to maintain logs of activities and completed work. The successful candidate will have the opportunity to work with one of the Top 5 Banks in Canada.

Typical Day in the role:

• Delivers excellent service to our clients every time, focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
• Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreements (SLA)
• Consistently demonstrates a sense of urgency in daily activities, understanding the importance and impact of personal actions on achieving a superior client experience.
• Responsible for successful fulfillment and servicing of complex transactions and/or investigations.
• Ensure process/controls are in place and are being followed.
• Analyzes non-standard and/or specialized transactions.
• Provides professional, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required

Must Have Skills:

• Strong background with the use of window-based computer applications such as Word and Excel combined with accurate keyboarding skills
• Proven analytical mindset and problem-solving skills
• Demonstrate ability to adapt to an ever-changing environment
• Maintaining a detail-oriented approach while working in a high volume environment
• Adaptability
• Excellent communication skills (French and English)– written and verbal.

Nice-To-Have Skills:

• Investments knowledge
• Experience working with Sales Platform, RBIS, Unitrax, etc.
• Bilingual (English and French), both written and spoken
• Experience with RPA; Lean Six Sigma
• Knowledge of/exposure to lines of business: Bank Retail Branches, Direct Investing

Soft Skills Required:

Communication, teamwork, problem-solving, adaptability, critical thinking, time management, active listening

FP Inc. is committed to creating an inclusive environment where all team members and clients feel like they belong. In accordance with the requirements set out in the Employment Standards Act, FP Inc. hereby declares that AI is utilized in the screening process for this position. The hourly compensation range for this role is $22/hr -$26/hr. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. We advocate for you and welcome anyone regardless of race, colour, religion, national origin, sex, physical or mental disability, or age.