Damage Prevention & Public Awareness Analyst

Jobtailor; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Jobtailor seeks an experienced professional to provide damage prevention support across Canada/US regulatory contexts. You will guide field teams, coordinate One Call activities, and oversee training in line locating and ground disturbance using Utilisphere, PALM/GIS, ArcMap, and SharePoint.

Responsibilities include auditing field operations, supporting incident investigations, and contributing to continuous improvement while collaborating with operations, GIS, and regulatory stakeholders to

Qualifications

• Minimum 5 years in damage prevention, public awareness, pipeline ops or related discipline.
• Working knowledge of One Call, line locating, ground disturbance, crossing agreements and aerial patrol.
• Familiarity with CER, AER, PHMSA and One Call requirements (Canada/US).
• Experience with GIS, document management and workflow tools like Utilisphere, PALM/GIS, ArcMap, SharePoint.
• Ability to translate procedures and maps into practical field guidance.
• Strong technical, analytical and problem-solving skills.
• Clear written and verbal communication for regulatory needs.
• Excellent organizational skills for tracking actions and audit-ready records.
• Ability to build relationships across Operations, Regulatory, GIS and vendors.
• Commitment to safety and regulatory compliance.

Responsibilities

• Provide technical support to locate technicians, operations personnel, contractors, and supervisors on DP requirements.
• Deliver and support training for line locate certification, ground disturbance, and system training (Utilisphere, PALM/GIS, SharePoint).
• Support complex line locates, crossing reviews, and field-level decision making near assets.
• Conduct desktop and field assurance assessments for line locating and ground disturbance.
• Assist with incidents, near misses, and line strike investigations; follow-up actions and CAPAs.
• Review aerial patrol reports, confirm actions, resolve issues with patrol vendors.
• Provide One Call triage support during vacations and peak workloads.
• Support improvements in Utilisphere: users, notifications, areas, mapping corrections.
• Assist with regulatory audits for CER, AER, PHMSA and other requirements.
• Track assurance activities, quarterly/annual reviews, and evidence collection.
• Support information requests, incident reporting, and closeout documentation.
• Participate in damage prevention industry groups and best-practice committees.

Skills

Damage Prevention

Regulatory Compliance

Line Locating

Ground Disturbance

Incident Investigation

Tools

Utilisphere

PALM/GIS

ArcMap

SharePoint

One Call Systems

Job description

• Provide technical support and guidance to locate technicians, Operations personnel, contractors, managers, and supervisors on damage prevention requirements, procedures, regulatory expectations, and field execution
• Deliver and support line locate certification training, ground disturbance training, and system training for Utilisphere, PALM/GIS, SharePoint, and related DPPA applications
• Support complex line locates, crossing agreement reviews, third-party supervision, and field-level decision making near company assets
• Conduct desktop and field-level assurance assessments for line locating and ground disturbance
• Assist with incident, near miss, unauthorized activity, and line strike investigations, follow-up actions, and corrective and preventive measures
• Review aerial patrol reports, confirm response actions, resolve issues, and communicate with aerial patrol vendors
• Provide One Call triage support during vacation periods, workload peaks, and high-volume situations
• Support technical improvements in Utilisphere, including users and groups, notifications, forms, Area of Responsibility layers, mapping corrections, and process enhancements
• Assist with regulatory audits for CER, AER, PHMSA, and other applicable requirements
• Track program assurance activities, quarterly and annual reviews, issue follow-up, and evidence collection
• Support information requests, incident reporting, and closeout documentation with Regulatory and internal groups
• Participate in damage prevention industry groups, conferences, and best practice committees

Requirements

• Minimum 5 years experience in damage prevention, public awareness, pipeline operations, pipeline integrity, field operations, regulatory compliance, or related discipline
• Working knowledge of One Call processes, line locating, ground disturbance, crossing agreements, aerial patrol, unauthorized activity response, and damage prevention assurance activities
• Familiarity with Canadian and U.S. pipeline regulatory expectations, including CER, AER, PHMSA, and provincial or state One Call requirements
• Experience with damage prevention, GIS, document management, and workflow systems such as Utilisphere, PALM/GIS, ArcMap, SharePoint, or similar tools
• Ability to interpret procedures, agreements, maps, records, field observations, and regulatory requirements and translate them into practical field guidance
• Strong technical, analytical, and problem-solving skills
• Clear written and verbal communication skills for technical and regulatory requirements
• Excellent organizational skills for managing priorities, tracking follow-up actions, maintaining records, and supporting audit-ready documentation
• Ability to build working relationships across Operations, Regulatory, GIS, vendors, contractors, and industry groups
• Commitment to safety, regulatory compliance, continuous improvement, and protecting people, the environment, communities, and company assets
• Line locate certification, ground disturbance training, or equivalent technical field training is an asset
• Pipeline regulatory audit, incident investigation, public awareness, or damage prevention assurance experience is an asset
• Experience coordinating with One Call centres, aerial patrol vendors, locating contractors, GIS teams, field operations, and regulatory stakeholders is an asset
• Experience with surface loading calculations, class location reviews, GIS shapefiles, mapping corrections, or depth-of-cover program support is an asset

Core Competencies

Demonstrates expertise in damage prevention, regulatory compliance, and pipeline operations, with a strong focus on technical support, training, and incident investigation. Proficient in utilizing tools like Utilisphere and GIS for effective field guidance and assurance activities.

Highest-signal resume keywords

• Damage Prevention Experience
• Regulatory Compliance Knowledge
• Utilisphere Proficiency
• Line Locate Certification
• Incident Investigation Skills

ATS Optimization Keywords

Hard Skills

• Damage Prevention
• Regulatory Compliance
• Line Locating
• Ground Disturbance
• Incident Investigation
• GIS
• Document Management
• Workflow Systems
• Aerial Patrol
• Surface Loading Calculations

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Clear Communication
• Organizational Skills
• Relationship Building

Certifications & Qualifications

• Line Locate Certification
• Ground Disturbance Training

Industry Keywords

• CER
• AER
• PHMSA
• Pipeline Operations
• Public Awareness
• Damage Prevention Assurance
• Crossing Agreements
• Field Operations
• Regulatory Audits
• Incident Reporting

Tools & Technologies

• Utilisphere
• PALM/GIS
• ArcMap
• SharePoint
• One Call Systems