AI & CX Strategy Architect — Associate Principal

TELUS Digital; Vancouver; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading digital consultancy in Metro Vancouver is looking for an experienced Associate Principal, AI & CX Solutions Strategist. This role focuses on driving digital and AI transformation in global contact center operations, requiring 5-10 years in management consulting, a robust understanding of AI technologies, and excellent executive communication skills. You will bridge business goals and technology, champion innovation, and deliver cutting-edge customer experiences. Competitive compensation and a hybrid work model are offered.

Qualifications

• 5-10 years of experience in management consulting or digital strategy.
• Fluency in modern contact center ecosystems.
• Proficient in foundational CCaaS tools.

Responsibilities

• Act as a strategic bridge between business goals and AI capabilities.
• Design AI-driven CX strategies and pilot programs.
• Identify and drive tech opportunities to enhance customer experience.

Skills

Management consulting experience

Digital/product strategy

Analytical skills

Executive communication

AI technologies knowledge

Tools

Zendesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A leading digital consultancy in Metro Vancouver is looking for an experienced Associate Principal, AI & CX Solutions Strategist. This role focuses on driving digital and AI transformation in global contact center operations, requiring 5-10 years in management consulting, a robust understanding of AI technologies, and excellent executive communication skills. You will bridge business goals and technology, champion innovation, and deliver cutting-edge customer experiences. Competitive compensation and a hybrid work model are offered.