Associate Principal, CX Strategy & AI Applications

TELUS Digital; Vancouver; Hybrid; CAD 132,000 - 165,000; Full time

Job summary

A leading digital consultancy in Vancouver is seeking an experienced Associate Principal, CX Application Strategy to drive digital and AI transformation initiatives. This pivotal role involves shaping digital strategies, collaborating with various teams, and enhancing customer experiences. Candidates should have over 3 years of consulting experience, proficiency in tech/AI tools, and strong analytical skills. This position offers significant opportunities to influence customer experience for clients.

Qualifications

• 3+ years of experience in management consulting, product, and/or technology strategy.
• Proficiency in tech/AI stack considerations for contact centres.
• Strong strategic and analytical skills to quantify tech/AI business value.

Responsibilities

• Help clients define UX features for Digital CX strategy.
• Collaborate on tech/AI maturity framework development.
• Identify and prioritize tech/AI opportunities.

Skills

Management consulting experience

Tech/AI stack proficiency

Strong analytical skills

Excellent communication skills

Tools

ZenDesk

Amazon Connect

Twilio

Intercom

NiCE

Job description

A leading digital consultancy in Vancouver is seeking an experienced Associate Principal, CX Application Strategy to drive digital and AI transformation initiatives. This pivotal role involves shaping digital strategies, collaborating with various teams, and enhancing customer experiences. Candidates should have over 3 years of consulting experience, proficiency in tech/AI tools, and strong analytical skills. This position offers significant opportunities to influence customer experience for clients.