Manager, Data Insights & Quality — AI & CX Solutions

WillowTree; Canada; Remote; CAD 146,000 - 202,052; Full time

Benefits offered by this job

Healthcare benefits - Medical, Vision, Dental

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Life & Disability Insurance

Job summary

A leading digital consultancy in Canada is seeking a Manager, Data Insights & Quality. This role is pivotal in managing AI solutions to enhance customer engagement, requiring strong analytical skills and team leadership experience. Candidates should possess expertise in Google CES products and data visualization. A competitive salary and comprehensive benefits package are offered, promoting professional growth and development.

Qualifications

• 3+ years of experience in technology consulting, digital transformation, or customer experience.
• 2–3 years of team management experience delivering technology projects.
• Strong analytical skills to identify trends and opportunities.

Responsibilities

• Execute Google CES strategic roadmap components.
• Support senior leadership in identifying new opportunities.
• Manage and develop a team of AI specialists.

Skills

Analytical skills

Team management

Problem-solving

Communication skills

Education

Bachelor's degree in Computer Science, Engineering, Business, or related field

Tools

Data visualization tools

Google Customer Engagement Services

Job description

A leading digital consultancy in Canada is seeking a Manager, Data Insights & Quality. This role is pivotal in managing AI solutions to enhance customer engagement, requiring strong analytical skills and team leadership experience. Candidates should possess expertise in Google CES products and data visualization. A competitive salary and comprehensive benefits package are offered, promoting professional growth and development.