CX Center Supervisor: Lead, Coach & Grow Sales

Air Liquide; Edmonton; On-site; CAD 85,000 - 110,000; Full time

Job summary

Air Liquide Canada seeks a Supervisory leader to guide a team of Customer Experience Representatives in delivering exceptional service and driving sales growth. You will coach staff, manage daily operations, and collaborate with Sales, Marketing, and internal teams to ensure accurate pricing, orders, and timely support.

Proficiency with PowerBI, SAP, Salesforce, and ISO quality systems is essential. The role requires 5–7 years in customer service or supervisory roles, a business-focused degree,

Qualifications

• Bachelor's or college-level education in business or related field.
• 5–7 years in customer service, inside sales, order desk, or supervisory roles.
• Strong supervision, coaching, and process optimization experience.
• Hands-on with PowerBI dashboards, SAP, Salesforce, ISO quality systems.

Responsibilities

• Lead and coach a team of Customer Experience Representatives to meet KPIs and deliver high customer experience.
• Manage daily operations, establish processes, prioritize tasks, and mentor staff.
• Support Sales through quotations, orders, pricing, credit, and promotions.
• Generate regular sales analysis and dashboards; monitor KPIs and take corrective actions.
• Collaborate cross-functionally with regional teams and other departments to optimize processes.
• Ensure quality and safety compliance per Air Liquide Canada standards.

Skills

PowerBI

Leadership

Communication

Cross-functional collaboration

coaching

Education

Bachelor's degree in Business/Admin or related

College diploma in Business/Office Admin

Tools

PowerBI

SAP

Salesforce

Quality Systems (ISO)

Google Workspace / MS Office

Job description

Air Liquide Canada seeks a Supervisory leader to guide a team of Customer Experience Representatives in delivering exceptional service and driving sales growth. You will coach staff, manage daily operations, and collaborate with Sales, Marketing, and internal teams to ensure accurate pricing, orders, and timely support.

Proficiency with PowerBI, SAP, Salesforce, and ISO quality systems is essential. The role requires 5–7 years in customer service or supervisory roles, a business-focused degree,