Customer Experience Center Supervisor – Lead, Coach & Growth

Air Liquide; Edmonton; On-site; CAD 85,000 - 110,000; Full time

Job summary

Air Liquide Canada seeks a proactive Supervisor to lead a team of Customer Experience Representatives (CERs) within the Customer Experience Center. You will coach staff, manage daily operations, and support the Sales team with pricing, orders, and campaigns.

You will analyze sales data with PowerBI, ensure service levels, and drive continuous improvement across regions while maintaining safety and quality standards. Strong leadership and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in Business, Administration or similar with experience in customer service or sales support.
• 5-7 years of relevant experience in customer service, inside sales, order desk, or supervisory role.
• Strong supervision and coaching background with process optimization.
• Hands-on with PowerBI, SAP, Salesforce and ISO Quality Systems.
• Proficient in Google Workspace or MS Office; excellent communication skills.

Responsibilities

• Lead and coach CERs to achieve KPIs and high customer experience.
• Manage daily operations of customer service and ensure timely responses.
• Support Sales team with pricing, product codes, credit, and discounts.
• Monitor quotes, tenders, and order processing to drive sales campaigns.
• Create and maintain sales analysis and PowerBI dashboards.
• Improve service levels and resolve customer complaints with corrective actions.
• Collaborate cross-functionally and promote the Customer Experience Center.

Skills

Leadership

Coaching

Customer service

PowerBI

Communication

Team motivation

Education

Bachelor's degree in Business/Administration

College diploma in Business/Office Administration

Tools

SAP

Salesforce

ISO Quality Systems

PowerBI dashboards

Google Workspace

Job description

Air Liquide Canada seeks a proactive Supervisor to lead a team of Customer Experience Representatives (CERs) within the Customer Experience Center. You will coach staff, manage daily operations, and support the Sales team with pricing, orders, and campaigns.

You will analyze sales data with PowerBI, ensure service levels, and drive continuous improvement across regions while maintaining safety and quality standards. Strong leadership and cross-functional collaboration are essential.