Customs Import Specialist - Senior

Socket.dev; Quebec; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Telecommuting 2 days a week

Group insurance

RRSP with employer contribution

Employee Assistance Program

7 personal days in addition to annual

Training supported by Axxess

Job summary

Axxess is seeking a Custom Import Specialist to join our Canadian Customs team in Quebec City. You will leverage strong knowledge of Canadian regulations to ensure accurate classifications, valuations and timely customs clearance.

Telecommuting is available 2 days weekly while maintaining on-site collaboration in Quebec City. The role emphasizes client-focused service, updating databases, meeting deadlines, and resolving issues across departments to support efficient imports and compliant

Qualifications

• Minimum 7 years of relevant experience at a customs broker.
• Strong knowledge of Canadian regulations, classification and valuation rules.
• Experience with ITM (Descartes) and/or document management systems.
• Proficient with Office tools including Excel.
• Advanced ability to communicate in English and French with clients and colleagues.

Responsibilities

• Process and review files for quality control to ensure compliance and accuracy.
• Maintain and update client databases to support efficient customs clearance.
• Monitor deadlines and ensure timely release of files.
• Respond to client inquiries and follow up on missing or incomplete information.
• Collaborate with internal departments to resolve operational issues.
• Support client onboarding and maintain accurate client profiles.
• Contribute to team development by training colleagues and correcting data errors.

Skills

Canadian regulations knowledge

Customs clearance experience

ITM (Descartes) experience

Document management systems

Excel / Office proficiency

Bilingual EN/FR communication

Client service orientation

Tools

ITM (Descartes)

Document management systems

Office suite (Excel)

Job description

Axxess is a family-owned and international customs broker and freight forwarder that has been serving importing and exporting companies since 1998.

The members of our team make a difference thanks to the personalized service they offer to our customers: competence, respect, kindness and a taste for challenge.

We are committed to supporting our experts in their careers. We provide you with all the necessary tools so that you can flourish and share your experience with the team!

Interested? We are looking for our next Custom Import Specialist to join our Canadian Custom team at our Quebec city office!

Do you have a solid background in Canadian regulations, classification ? At Axxess, your expertise will have a direct impact on service quality and operational efficiency.

You will enjoy many advantages such as:

• Telecommuting 2 days a week
• Group insurance
• RRSP with employer contribution
• Employee Assistance Program
• 7 personal days in addition to the annual vacation
• Training supported by Axxess

Your main tasks will be to:

• Process and review files pending quality control to ensure compliance and accuracy
• Maintain and update client databases to support efficient customs clearance
• Monitor deadlines and ensure timely release of files
• Respond to client inquiries and follow up on missing or incomplete information
• Collaborate with internal departments to resolve operational issues
• Support client onboarding and maintain accurate client profiles
• Contribute to team development by training colleagues and identifying/correcting data errors

What we are looking for:

• Minimum 7 years of relevant experience at a custom broker
• Experience with ITM (Descartes) and/or document management systems
• Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules
• Computer proficiency: Office suite, including Excel
• Analysis and problem solving: ability to evaluate methodologies, adapt the approach and deploy technical solutions in a variety of situations
• Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support
• Biliguism EN/FR to be able to communicate with all of our clients and collegues in other provinces
• Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently
• Assets: CCS, CTCS
  

The use of the masculine in this job offer has the sole purpose of simplifying the text.