Customer Trust Coordinator

Global Relay; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading cloud information archiving company in Vancouver is looking for a Customer Trust team member. This role involves managing customer requests, supporting proposal writers, and working closely with the team lead. Candidates should have at least three years of corporate experience and excellent communication skills. Emphasis is placed on cloud security and compliance knowledge. This full-time position offers a collaborative environment with great benefits.

Benefits

Subsidized meal program

Extended health benefits

Paid vacation days

Qualifications

• At least three years experience in a corporate administrative role.
• Work experience in proposal management or customer support preferred.
• Knowledge of cloud computing security and privacy concepts is highly desirable.

Responsibilities

• Triage and track customer and internal requests.
• Ensure all requests and projects are addressed in a timely manner.
• Implement processes to ensure team output is complete and accurate.

Skills

Exceptional communication skills

Strong critical thinking

Attention to detail

Ability to manage multiple projects

Job description

Who we are

For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role

The Customer Trust team provides sales and customer support to build customer confidence in Global Relay services across a range of areas including product functionality and technical architecture security controls privacy and compliance practices. The team focuses on proposal management customer due diligence and security assessments corporate information requests and daily customer inquiries on trust-related topics.

Your job

• Triage and track customer and internal requests
• Ensure all requests and projects are addressed in a timely and efficient manner
• Implement processes to ensure team output is complete accurate and on-time
• Work with the Team Lead to identify and implement team performance metrics and reporting
• Maintain the team wiki and how-to guides
• Assist customers with due diligence reviews of Global Relay services via email and phone
• Support proposal writers by reviewing requests for proposals (RFPs) coordinating proposal tasks tracking deadlines and ensuring compliance with RFP instructions
• Assist the Team Lead with technical and legal research
• Work with the Team Lead to review team processes tools and documentation and implement improvements
• Contribute to effective communication within the team and across the company
• Support related security legal sales and marketing activities as needed

About you

• At least three years experience in a corporate administrative role
• Work experience in proposal management customer support sales support or law preferred
• Knowledge of cloud computing security and privacy concepts is highly desirable
• Exceptional communication writing and proofreading skills
• Strong critical thinking and problem-solving skills
• Close attention to detail quality and accuracy
• Ability to work with and influence all levels of staff including executives and technical experts without direct authority
• Ability to exercise sound judgment tact and discretion
• Independent worker with the ability to manage multiple projects with minimal supervision
• Comfortable in a fast-paced environment with tight deadlines and competing priorities
• Ability to independently research unfamiliar technical and legal concepts

Compensation

Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program corporate bonuses and an RRSP contribution matching program.

For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!

What you can expect

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type: Full Time

Vacancy: 1