Customer Training Professional

REYNOLDS & REYNOLDS CO; Mississauga; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the software industry is seeking a Customer Training Professional to facilitate training sessions for clients using their proprietary software solutions. The candidate will be responsible for understanding customer needs, setting up remote training, and ensuring successful implementation of the software. The role requires exceptional communication skills, problem-solving abilities, and a background in finance or customer service is advantageous. Training will be provided alongside experienced mentors during the initial months.

Benefits

Comprehensive benefits package

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Professional development and training

Paid vacation and sick days

Referral bonuses

Qualifications

• Exceptional communication and organizational skills.
• Ability to problem solve and train customers on software products.
• Experience in finance, accounting, or customer service is a plus.

Responsibilities

• Guide customers through the software implementation process remotely.
• Prepare and schedule training sessions with customer employees.
• Configure solutions based on customer needs.

Skills

Problem solving

Communication

Organizational skills

Ability to multitask

PC product understanding

Education

College diploma or University degree

Job description

Job Description:

As a Customer Training Professional you will guide our customers through the implementation process via phone, webcam, and internet on the software solutions that have made us the best in the industry.

Primary Responsibilities:
- Perform necessary preparation, setups, and schedule training with customer’s employees as required
- Training is delivered remotely via WebEx or phone
- Identify the customer’s business needs and configure our solutions to meet those needs
- Communicate with other internal groups to resolve problems and close issues
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth, and development

Working Conditions:
- Prolonged periods of sitting and working on a computer is a requirement of the job – 50-60% of the time

Training:

You will spend the first 3-6 months training with our Customer Service team to learn the ins and outs of Reynolds' software, while getting to work closely with customers. You will shadow your assigned mentor, as well as completing some classroom style, and online training.

Requirements:

• Ability to understand and work on all PC based products
• Ability to problem solve and train customers on software products
• College diploma or University degree preferred
• Exceptional communication and organizational skills
• Ability to multitask in a fast-paced environment
• Experience in finance, accounting or customer service is a plus


Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, and life insurance- Pension plan (100% company match up to 6%)- Professional development and training- Promotion from within- Paid vacation and sick days- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Ability to understand and work on all PC based products. Ability to problem solve and train customers on software products. College diploma or University degree preferred. Exceptional communication and organizational skills. Ability to multitask in a fast-paced environment. Experience in finance, accounting or customer service is a plus