Customer Training Professional

The Reynolds and Reynolds Company; Mississauga; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Training Professional to guide customers through software implementation using remote tools. The role involves training customers, configuring software to meet business needs, and working closely with the internal team for issue resolution. Applicants should have strong communication skills and a relevant college diploma or degree.

Benefits

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Professional development and training

Promotion from within

Paid vacation and sick days

Referral bonuses

Qualifications

• Ability to understand and work on all PC based products.
• Experience in finance, accounting or customer service is a plus.

Responsibilities

• Guide customers through the implementation process via phone or internet.
• Identify business needs and configure software solutions.
• Train customers on software products.

Skills

Problem Solving

Exceptional Communication

Organizational Skills

Multitasking

Education

College diploma or University degree

Job description

Position description:

As a Customer Training Professional you will guide our customers through the implementation process via phone, webcam, and internet on the software solutions that have made us the best in the industry.

Primary Responsibilities:
- Perform necessary preparation, setups, and schedule training with customer’s employees as required
- Training is delivered remotely via WebEx or phone
- Identify the customer’s business needs and configure our solutions to meet those needs
- Communicate with other internal groups to resolve problems and close issues
- Monitor individual workload and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth, and development

Working Conditions:
- Prolonged periods of sitting and working on a computer is a requirement of the job – 50-60% of the time

Training:

You will spend the first 3-6 months training with our Customer Service team to learn the ins and outs of Reynolds' software, while getting to work closely with customers. You will shadow your assigned mentor, as well as completing some classroom style, and online training.

Requirements:

• Ability to understand and work on all PC based products
• Ability to problem solve and train customers on software products
• College diploma or University degree preferred
• Exceptional communication and organizational skills
• Ability to multitask in a fast-paced environment
• Experience in finance, accounting or customer service is a plus

Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

- Medical, dental, vision, and life insurance
- Pension plan (100% company match up to 6%)
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses


Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Ability to understand and work on all PC based products. Ability to problem solve and train customers on software products. College diploma or University degree preferred. Exceptional communication and organizational skills. Ability to multitask in a fast-paced environment. Experience in finance, accounting or customer service is a plus