CUSTOMER SUPPORT SPECIALIST

Recruiting in Motion; Port Coquitlam; On-site; CAD 45,000 - 55,000; Full time

Job summary

Recruiting in Motion is seeking a Customer Support & Ecommerce Specialist for a full-time, permanent onsite role in Metro Vancouver. You will handle customer inquiries, coordinate orders, support ecommerce operations, and assist with administrative tasks.

The ideal candidate is a confident communicator, highly organized, and detail-oriented, with experience in customer service, ecommerce, and related software. Onsite work and a Monday–Friday schedule are required.

Qualifications

• 2+ years in customer service, ecommerce, admin, or related field or a 2-year diploma in Business Administration.
• Confident telephone presence and professional communication in English.
• Strong detail orientation, organizational and multitasking abilities.
• Ability to learn new systems quickly and work independently onsite.

Responsibilities

• Serve as main contact for customer inquiries by phone and email.
• Process orders accurately across multiple channels and track status.
• Maintain ecommerce listings and basic product information.
• Support admin tasks and internal reporting; identify process improvements.

Skills

Customer service

Ecommerce

Order coordination

Administrative support

English communication

Phone etiquette

Attention to detail

Multitasking

Learning systems

Education

Business Administration Diploma

Tools

ERP systems

Accounting software

Job description

About the Opportunity

Our client is an established and growing organization in the Metro Vancouver area seeking a Customer Support & Ecommerce Specialist to join their team.

This is a full-time, permanent, fully onsite position offering an opportunity to work in a varied role that combines customer service, order coordination, ecommerce support, and general administration.

The successful candidate will be a confident communicator, highly organized, detail-oriented, and comfortable working with customers, online platforms, and day-to-day operational tasks.

Employment Type: Full-time, Permanent
Schedule: Monday to Friday, 9:00 AM-5:30 PM
Compensation: Up to $50,000 per year, depending on experience
Location: Metro Vancouver - Fully onsite

Key Responsibilities

Customer Support & Order Coordination

• Serve as a primary point of contact for customer inquiries by phone and email.
• Respond to customer questions and requests in a professional and timely manner.
• Process customer orders accurately through various channels.
• Assist with order-related inquiries, returns, and service requests.
• Provide basic troubleshooting assistance and elevate more complex matters when required.
• Monitor order status and follow up on outstanding issues.
• Coordinate with internal teams and external partners to support timely order fulfillment.
• Take ownership of customer concerns and follow through to resolution.

Ecommerce Support

• Assist with day-to-day ecommerce operations.
• Maintain and update online product information and listings.
• Monitor online activity and identify discrepancies or issues.
• Assist with order, inventory, and sales tracking.
• Prepare basic reports and assist with identifying trends or areas requiring attention.
• Learn and work with various online platforms and business systems.

Administrative & Operational Support

• Maintain accurate customer, order, and business records.
• Assist with internal reporting and documentation.
• Support general administrative and operational activities.
• Assist with projects and other duties as required.
• Proactively identify opportunities to improve processes and day-to-day operations.

Qualifications

Required

• 2+ years of experience in customer service, ecommerce, administration, order coordination, or a related field OR a 2-year post-secondary diploma in Business Administration or a related discipline.
• Confident and professional telephone presence.
• Excellent written and verbal communication skills in English.
• Strong attention to detail and accuracy.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills and sound judgment.
• Customer-focused approach with strong follow-through.
• Good computer skills and the ability to learn new systems quickly.
• Comfortable working with online platforms and business software.
• Ability to work independently in a fully onsite environment.

Preferred

• Previous experience in ecommerce or online order management.
• Experience with ecommerce, inventory, order management, or ERP systems.
• Experience maintaining online listings or product information.
• Familiarity with accounting or business software.
• Korean language skills are an asset.

Additional Requirements

• Ability to perform occasional light physical duties, including lifting, carrying, and retrieving or placing items on shelves.
• Strong reliability, professionalism, and attention to accuracy.

What We’re Looking For

We are looking for someone who enjoys a varied role, takes ownership of their work, and is comfortable balancing customer service with administrative and operational responsibilities.

If you are organized, dependable, customer-focused, and enjoy learning new systems, we would like to hear from you.

Please note: This is a fully onsite position in Metro Vancouver.

All applicants must have legal permission to work in Canada and require a valid Work Permit and Social Insurance Number.