Customer Support Specialist

nan; Midland; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Overtime pay

Training and a supportive environment

Small-team environment

Job summary

The Water Store Midland in Midland, Ontario is hiring a Customer Support Specialist for a full-time, in-person role. You will greet customers, handle sales, calls, and online orders, and support the on-site water fill station. Training is provided, with Saturday commitments and a friendly team environment.

Competitive hourly pay in the CA$20–CA$22 range, plus paid time off and overtime. This position requires commuting to the Midland store and a willingness to assist across channels to ensure

Qualifications

• Must have customer service or retail experience.
• Clear, friendly communicator in person and on the phone.
• Organized enough to take accurate notes and hand work off cleanly.
• Willing to learn our products and systems.
• Reliable, positive, and able to work independently once trained.
• Water filtration experience is a plus.

Responsibilities

• Greet walk-in customers and assist with products and questions.
• Assist with water jug purchases and on-site fill station.
• Ring up purchases on POS/cash register.
• Answer calls and help with orders or troubleshooting.
• Take clear notes and relay to the technician for follow-up.
• Schedule installations and help e-commerce orders.
• Pick, pack, and fulfill online orders.
• Maintain current product knowledge with training.
• Collaborate with team for a smooth customer experience.

Skills

Customer service

Retail experience

Communication

Organization

Learning mindset

Reliability

Education

High school diploma

Job description

Customer Support Specialist

The Water Store Midland

1004 King Street, Midland, ON L4R 0B8

Full-time | In person

Pay: CA$20.00–CA$22.00 per hour

Important notes

• We cannot offer Canadian work visas. Applications from candidates who cannot legally work in Canada will not be considered.
• You must be able to commute to our Midland store.
• At least one Saturday per month is required.

About us

The Water Store Midland has helped families and cottage owners across Midland and cottage country get clean, safe, great-tasting water since 2003. We sell and service water softeners, iron and sulphur filters, reverse osmosis systems, UV systems, and related equipment. Customers visit the store, call us, order online, and also come in to fill water jugs on site.

The role

This is a hands-on store and customer support role. You will greet walk-in customers, ring up sales, answer the phone, help with e-commerce orders, assist people using the water fill station, and make sure our technician has the information he needs. Most interactions are straightforward. We are looking for someone who is comfortable dealing with the occasional difficult or upset customer without getting rattled.

What you’ll do

• Greet customers when they come in and help them with products, water tests, and questions
• Help customers who come in to buy jugs or fill water jugs at our on-site fill station
• Ring up purchases on our POS / cash register
• Answer incoming calls and help customers with orders, basic troubleshooting, or next steps
• Take clear notes and pass complete information to Thomas (our technician) so he can follow up or book installs
• Help set appointments for installations when needed
• Assist e-commerce customers with questions or simple troubleshooting
• Pick, pack, and fulfill online orders
• Keep product knowledge current (training provided)
• Work with the rest of the team so customers have a smooth experience

Who we’re looking for

• Prior customer service and/or retail experience (required)
• Clear, friendly communicator in person and on the phone
• Organized enough to take accurate notes and hand work off cleanly
• Willing to learn our products and systems
• Reliable, positive, and able to work independently once trained
• High school diploma preferred

Water filtration experience is a plus, not required. Training is provided.

Schedule

Monday to Friday, plus at least one Saturday per month. Weekends as needed.

What we offer

• Competitive hourly pay
• Paid time off
• Overtime pay when applicable
• Training and a supportive, small-team environment
• The chance to help local families with something that actually matters: their water

If you like helping people and don’t mind a mix of in-store, phone, fill-station, and order-fulfillment work, we’d like to hear from you.

Pay: $20.00-$22.00 per hour

Expected hours: 40.0 per week

Benefits:

• Paid time off

Work Location: In person