Customer Service and Office Coordinator

Water Treatment Equipment Co; St. Catharines; On-site; CAD 26,174 - 31,684; Full time

Job summary

Culligan Niagara is hiring a Customer Service & Office Coordinator to be the first contact for customers and to manage day-to-day office tasks, invoicing, scheduling, and billing. You will support service calls, coordinate dispatch, and maintain records while collaborating with service and sales teams in a growing, community-focused company in the Niagara Region.

Hours are Monday to Friday, 8:00am–5:00pm. Compensation is based on experience with a typical range of CAD 19.00–23.00 per hour.

Qualifications

• Previous experience in a customer-facing role or service industry is preferred.
• Strong interpersonal and communication skills with a customer-focused approach.
• Comfortable handling cash, processing payments, and basic bookkeeping.

Responsibilities

• Serve as primary contact for customers in person and by phone.
• Process payments and maintain accurate records of transactions.
• Schedule service calls and dispatch technicians efficiently; coordinate deliveries.
• Prepare and process customer invoices and work orders in a timely manner.
• Maintain accurate customer records and data entry in company software.
• Collaborate with service and sales teams to ensure seamless customer experiences.
• Perform general office administration and manage email, filing, and documents.

Skills

Customer service

Communication

Cash handling

Scheduling

Invoicing

Microsoft 365

CRM systems

Tools

Invoicing software

Scheduling software

CRM systems

Job description

Niagara Region, ON | Full-Time | Compensation Based on Experience

Culligan Niagara

Customer Service & Office Coordinator

About Culligan Niagara

Culligan Niagara is a trusted leader in water treatment solutions, proudly serving residential and commercial customers throughout the Niagara Region. We are committed to delivering exceptional service, innovative products, and a customer experience that sets us apart. As we continue to grow, we are looking for a motivated and detail-oriented team member to join our office.

Role Overview

The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines front-line customer service with administrative and scheduling responsibilities, requiring someone who is equally comfortable speaking with customers and managing detailed back-office tasks.

Key Responsibilities

Support cross-functional admin tasks as the role evolves — this position is expected to grow with the business

• Serve as the primary point of contact for customers, both in person and by phone, providing professional and friendly service at all times.
• Handle cash transactions, process payments, and maintain accurate transaction records.
• Schedule and coordinate service calls, dispatching technicians efficiently to meet customer needs. Schedule deliveries.
• Prepare and process customer invoices and work orders accurately and in a timely manner.

Manage customer billing accounts including billing cycles, account adjustments, and payment tracking across residential and commercial accounts

• Manage warranty inquiries and claims, ensuring issues are resolved promptly and in accordance with company policy.
• Address and resolve customer concerns and complaints with empathy, professionalism, and a commitment to satisfaction.
• Maintain accurate customer records and data entry using company software systems.
• Perform general office administration tasks including email correspondence, filing, and document management.
• Collaborate with the service and sales teams to ensure seamless customer experiences.
• Maintain a clean, organized, and welcoming front office environment.

What We're Looking For

• Previous experience in a customer-facing role; experience in a service industry is an asset.
• Strong interpersonal and communication skills with a genuine desire to help people.
• Demonstrated ability to handle customer complaints and resolve issues professionally.
• Comfortable handling cash transactions and basic bookkeeping.
• Proficient with computers and common office software (email, scheduling tools, invoicing platforms).
• Proficient in Microsoft 365 specifically — Excel, Word, Outlook, and Teams are used daily
• AI literate — actively uses AI tools (ChatGPT, Claude, etc.) to improve workflows and productivity; not just surface-level familiarity. Confident prompting and creative application preferred
• Experience with billing or account management software an asset; AVS/TMS training will be provided
• Exceptional attention to detail and strong organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced office environment.
• Self-motivated, reliable, and a team player.
• Prior experience with invoicing, scheduling software, or CRM systems is an advantage.

The Person — Beyond the Resume

• Takes initiative — identifies inefficiencies and acts on them without being asked
• Brings ideas to the table and participates actively in team discussions
• Thrives in a growing, evolving business — comfortable when processes change and new tools are introduced
• Positive energy that contributes to the culture rather than dragging it down

Health & Wellness Alignment

Genuine interest in health and wellness is a strong asset — Culligan Niagara operates PuraHome, a wellness-focused brand covering clean water, air quality, and alternative health products.

Candidates who connect authentically with this space will thrive in our environment.

Hours

Monday to Friday, 8:00am – 5:00pm (five day work week)

What We Offer

• A supportive and collaborative team environment.
• Competitive compensation based on experience.
• Opportunity to grow with a well-established, community-focused company.
• Full-time, stable employment in the Niagara Region.

Compensation: $19.00 - $23.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.