Inside Sales Representative - Waterworks (Cambridge, ON)

Wolseley Canada Inc.; Cambridge; On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive benefits package

RRSP and Defined Contribution pension

4% Bonus Day 1

Paid vacation and birthday off

Annual bonus and profit-sharing

Employee discounts

Education reimbursement

Career development

Job summary

Wolseley Canada invites you to join our Inside Sales team in a role focused on delivering exceptional service to customers in the plumbing, HVAC/R and industrial sectors. You’ll handle inquiries, process orders, provide pricing and delivery information, and collaborate with outside sales to grow the business.

A strong customer-service mindset and familiarity with AS400 are valued assets. We support ongoing training, safety, and a comprehensive benefits package as part of our inclusive,

Qualifications

• Post-secondary education in Business Administration, Civil Engineering Technology, or related discipline is an asset.
• Previous inside sales or counter sales experience preferred.
• Experience with engineered waterworks products is preferred.
• Strong understanding of waterworks products and customer requirements.
• Must be computer literate; AS400 experience is a strong asset.
• Forklift/tow-motor certification is an asset.
• French/English bilingualism is an asset.
• Commitment to exceptional customer service and teamwork.

Responsibilities

• Support inbound inquiries and sales orders to meet customer requirements.
• Enter quotations and orders; provide pricing, inventory, and delivery information.
• Make sales calls to new/existing customers to cultivate business.
• Prepare quotations and process orders for outside sales staff.
• Assist customers at the counter; provide excellent service in a branch.
• Support warehouse operations including receiving, picking, packing, inventory.
• Operate tow-motors/forks safely if certified.
• Use AS400 and internal systems to track orders and inventory.
• Adhere to safety policies.

Skills

Inside sales experience

Customer service

Multitasking

Organizational skills

Bilingual French/English

AS400 experience

Forklift certification

Waterworks knowledge

Computer literacy

Education

Post-secondary education in Business Administration or Civil Engineering Technology

Tools

AS400

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Why You’ll Love Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1
• Paid vacation, sick time, and paid birthday off
• Annual bonus and profit-sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

Wolseley Waterworks (a division of Wolseley Canada) is a national leader in providing engineered waterworks products and services to the mining, heavy industrial, forestry, municipal water projects.

The Opportunity

As an Inside Sales Representative your responsibilities include supporting inbound inquiries & sales orders ensuring processing and delivery meets customers’ requirements.

What Will You Do

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders.
• Responsible to accurately enter quotations and orders into the system.
• Responsible to ensure customers are provided with accurate pricing, inventory, and delivery information.
• Required to make sales calls to new and existing customers to maintain relationships and cultivate additional business.
• Responsible for preparing quotations and processing orders on behalf of outside sales staff.
• Responsible for responding to customers' requests and inquiries in a timely manner.
• Responsible for achieving sales targets and objectives as set by the manager.
• Required to understand customer needs and promote and upsell products.
• Assist customers at the counter and provide exceptional customer service in a dynamic branch environment.
• Support warehouse operations as required, including receiving, picking, packing, and inventory-related activities.
• Operate material handling equipment in a safe manner, including tow-motors/forklifts where certified.
• Utilize AS400 and other internal systems to process orders, track inventory, and support branch operations.
• Adhere to company safety policies and regulations.

What Will You Bring

• Post-Secondary education in Business Administration, Civil Engineering Technology, or a related discipline is an asset.
• Previous inside sales, counter sales, or other sales-related experience preferred.
• Previous experience with engineered waterworks products and industry knowledge preferred.
• Strong understanding of waterworks products, applications, and customer requirements.
• Must be computer literate; experience with AS400 systems is considered a strong asset.
• Valid tow-motor/forklift certification is an asset.
• High level of commitment to exceptional customer service.
• Demonstrated initiative with the ability to work in a collaborative team-based environment.
• Highly organized with strong prioritization and multitasking skills.
• Fluency in both French and English would be an asset

Existing Vacancy - Backfill

Posting Range - $60,000 + 4% Bonus

Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Ready to Shape the Future?

Please note: Wolseley uses AI-assisted tools to support applicant screening.

Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role.

Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits.

This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.