Customer Support Specialist

H-E Parts; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in sustainable energy solutions is seeking a Customer Support Representative to assist the Ontario account management team. The role involves coordinating customer tenders, managing opportunities, and maintaining communication with customers. Ideal candidates will have a strong background in customer service and engineering, with excellent communication skills and the ability to work independently.

Benefits

Comprehensive insurance coverage

Attractive pension plan

Performance bonus program

Employee assistance programs

Wellness and fitness programs

Hybrid work-from-home policy

Qualifications

• Minimum 5 years of customer-facing experience.
• Sales experience is advantageous.

Responsibilities

• Coordinate customer tenders and manage opportunities.
• Build and sustain strong customer relationships.
• Respond to customer inquiries regarding quotations and orders.

Skills

Communication

Relationship Building

Education

Engineering Degree

Tools

Sales Force CRM

Job description

Location: Stoney Creek, Ontario, Canada

Job ID: R0093500

Date Posted: 2025-05-16

Company Name: HITACHI ENERGY CANADA INC.

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description

The opportunity

Hitachi Energy is a pioneering technology leader committed to increasing access to affordable, reliable, sustainable, and modern energy for all. We support essential services worldwide—lighting, manufacturing, healthcare, and education. With over 100 years of engineering heritage and a diverse workforce of more than 40,000 employees across 90+ countries, we balance social, environmental, and economic values for a sustainable society.

Reporting to the Vice President of Sales Operations, the Customer Support Representative will assist the Ontario account management team by coordinating customer tenders, managing opportunities in our SRM tool, reviewing customer terms & conditions with legal and insurers, resolving order issues, and maintaining ongoing communication with customers and factories.

How you’ll make an impact

1. Collaborate with Account Managers, Regional Industry Sales Managers, sales agents, and Business Units to serve as the primary interface for customers.
2. Support regional 3rd Party Agents.
3. Contribute to the Front End Sales team by promoting and selling products and services to meet regional and channel objectives.
4. Coordinate RFQs and bid submissions efficiently with Business Units.
5. Respond to customer inquiries via phone and written communication regarding information, quotations, and order follow-ups.
6. Filter and escalate high-potential leads to the Regional Sales Director, acting as the main contact for customers.
7. Build and sustain strong customer and internal relationships.
8. Identify opportunities for new tools and processes to enhance customer support.
9. Utilize group tools for market feedback, including pricing and competitor activities.
10. Proactively manage customer satisfaction and address dissatisfaction issues.
11. Uphold Hitachi Energy’s core values of safety and integrity, taking responsibility for actions and caring for colleagues and the business.

Your background

1. Minimum 5 years of customer-facing experience.
2. Sales experience is advantageous.
3. An Engineering Degree or equivalent is preferred.
4. Ability to work effectively in cross-functional teams including customers and internal units.
5. Excellent communication skills, both oral and written.
6. Ability to work independently under tight deadlines and handle multiple tasks.
7. Strong relationship-building skills with a customer-oriented approach.
8. Knowledge of Sales Force CRM is a plus.

More about us

• Comprehensive insurance coverage and access to telemedicine services.
• Attractive pension plan and employer contributions.
• Performance bonus program.
• Employee and family assistance programs available 24/7.
• Wellness and fitness programs.
• Hybrid work-from-home policy.

About Hitachi Energy

Hitachi Energy is a global leader in sustainable energy solutions, serving utility, industry, and infrastructure sectors with innovative technologies that support the energy transition towards a carbon-neutral future. With a presence in over 140 countries and approximately 38,000 employees, we are committed to advancing a secure, flexible, and sustainable energy system.

For more information, visit www.hitachienergy.com.

Qualified individuals with disabilities may request accommodations during the application process by completing a general inquiry form on our website, including contact details and specific accommodation needs. This service is for applicants requiring accessibility assistance only.