Customer Support Specialist

Wiraa; Canada; Remote; CAD 47,000 - 55,000; Full time

Job summary

A leading company in the automotive software industry is seeking a Customer Support & Project Specialist. This hybrid role involves addressing customer inquiries, troubleshooting technical issues, and managing data feeds. Ideal candidates are organized, problem-solvers with customer support experience, and interested in the SaaS and automotive tech space.

Benefits

Competitive base salary based on experience

Remote-first work environment

Comprehensive medical and dental coverage

Company RRSP matching

Flexible time-off policy

Tuition reimbursement for continued education

Engaging company events and team-building activities

Philanthropic opportunities

Long-term growth opportunities

Qualifications

• Experience in customer support, operations, or technical coordination.
• Proven ability to manage projects or time-sensitive deliverables.
• Strong written and verbal communication skills; client-facing experience preferred.

Responsibilities

• Act as the first point of contact for internal and external support tickets.
• Manage and monitor structured data feeds and integrations with external sources.
• Assist with new client onboarding and setup.

Skills

Customer support

Project management

Technical coordination

Communication

Problem-solving

Organization

Bilingual (English and French)

Education

Experience in SaaS or automotive/dealership environments

Tools

Helpdesk tools

CRMs

Spreadsheet applications

Job description

1 day ago Be among the first 25 applicants

About The Company

Unleashd Technologies is a leading innovator in the automotive software industry, delivering advanced SaaS solutions tailored to the needs of retail automotive dealerships across Canada. Headquartered in British Columbia, our cross-country team is dedicated to helping dealerships unlock the full potential of their customer portfolios.

Our flagship product, Drive AI, bridges service and sales departments, ensuring ongoing customer engagement and delivering personalized experiences throughout the ownership lifecycle. Despite our growth, we maintain the energy and adaptability of a startup, driven by innovation, customer focus, and collaborative success.

About The Role

We’re hiring a Customer Support & Project Specialist to support dealership clients and internal teams through effective ticket management, data coordination, and project support. In this hybrid role, you will address customer inquiries, troubleshoot technical issues, manage structured data feeds, and support the monthly production of offers and incentives. You will also collaborate with the onboarding team to ensure new clients are smoothly integrated into our system. This position is ideal for someone who enjoys problem-solving, thrives in a client-facing environment, and is interested in growing within the SaaS and automotive tech space.

Location:

Remote (Canada-wide)

Employment Type:

Full-Time, Permanent

Compensation:

$47,000 – $55,000 CAD annually (based on experience) + RRSP matching

Responsibilities

1. Act as the first point of contact for internal and external support tickets
2. Provide clear, timely responses to client inquiries and resolve issues efficiently
3. Support monthly production workflows, including the preparation and validation of dealer offers and incentives
4. Manage and monitor structured data feeds and integrations with external sources
5. Work closely with internal technical teams to resolve data and system-related issues
6. Maintain data accuracy and consistency across platforms
7. Assist with new client onboarding and setup
8. Contribute to improving documentation and internal processes
9. Balance multiple priorities while maintaining organization and attention to detail
10. Collaborate across departments to identify and resolve recurring support challenges

Qualifications

1. Experience in customer support, operations, or technical coordination
2. Proven ability to manage projects or time-sensitive deliverables
3. Familiarity with structured data feeds (API-based is a plus)
4. Strong written and verbal communication skills; client-facing experience preferred
5. Highly organized and comfortable managing multiple workstreams
6. Proficient in helpdesk tools, CRMs, and spreadsheet applications
7. Experience in SaaS or automotive/dealership environments is considered a strong asset
8. Positive, team-oriented mindset with a problem-solving attitude
9. Bilingual (English and French) is an asset but not required

Benefits

• Competitive base salary based on experience
• Remote-first work environment
• Comprehensive medical and dental coverage, including mental health and wellness benefits
• Company RRSP matching
• Flexible time-off policy including sick and personal days
• Tuition reimbursement for continued education
• Engaging company events and team-building activities
• Philanthropic opportunities to give back to the community
• Long-term growth and advancement opportunities within a rapidly expanding company

Equal Opportunity

Unleashd Technologies is committed to building a diverse, inclusive, and accessible work environment. We welcome and encourage applications from all qualified individuals. Should you require accommodations at any stage of the application or interview process, we will work with you to meet your needs.