Customer Support Specialist

Hitachi Vantara Corporation; Hamilton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the green energy sector seeks a Customer Support Representative to support account management and enhance customer satisfaction. The role involves coordinating tenders, managing inquiries, and fostering strong customer relationships to drive sales and service efficiency.

Benefits

Comprehensive group insurance

Pension plan with attractive employer contribution

24/7 employee and family assistance program

Fitness and wellness program

Hybrid work from home policy

Qualifications

• 5 years of customer facing experience.
• Sales experience would be an asset.

Responsibilities

• Support the Ontario account management team by coordinating customer tenders.
• Build and maintain strong relationships with customers and Business Units.

Skills

Customer orientation

Communication

Relationship building

Education

Engineering Degree

Tools

Sales Force CRM

Job description

Location:Stoney Creek,Ontario,Canada
Job ID: R0093500
Date Posted: May 16, 2025
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY CANADA INC.
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We keep your lights on, the factories running, our hospitals and schools open. What we deliver is used almost universally, with more than three quarters of the world’s population positively impacted by what we do. Founded on 100+ years of engineering heritage and enriched by diversity, we balance social, environmental, and economic values for a sustainable society. We employ more than 40,000 people in more than 90 countries.

Reporting to the Vice President of Sales Operations, the Customer Support Representative will support the Ontario account management team by coordinating customer tenders, including the creation and management of opportunities. in our SRM tool, coordinating the review of the customer's terms & conditions with our legal department and our Insurer, to help the customer resolve order execution problems, etc.) and interacting in a sustained manner with the customer and the factories concerned.

How you’ll make an impact

• Work closely with Account Managers, Regional Industry Sales Manager, sales agents and Business Units (BU) technical sales teams, to provide a single interface to the customer.
• Support the 3rd Party Agents in the regions.
• As integral member of the Front End Sales (FES) team, promote and help sell our products and services to help achieve the FES Regional and Channel objectives.
• Responsible for RFQs and bid coordination with the BUs for efficient and timely submittal of bids.
• Handle and respond (in writing and by phone), to customer inquiries on a day to day basis, for requests for information, literature, quotations, order follow-ups, etc.
• Responsible for filtering and escalating leads with high potential to the Regional Sales Director, while acting as single point of contact to the customers.
• Build and maintain strong relationships with customers and the Business Units.
• Identify and help create new tools and processes, to better support customers.
• Support and use group tools and processes, for market feedback, including pricing levels and competitor activities.
• Proactively manage customer satisfaction and dissatisfaction (CCRP).
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background

• 5 years of customer facing experience
• Sales experience would be an asset
• Engineering Degree or equivalent would be an asset
• Ability to work in a cross functional team environment which includes the customer and our production and Service units;
• Excellent oral and written communication skills
• Ability to work independently and to tight deadlines;
• Ability to handle multiple tasks simultaneously;
• Customer orientation and strong relationship building skills;
• Knowledge of the Sales Force CRM tool would be an asset.

More about us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.
• Pension plan with attractive employer contribution.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Hybrid work from home policy.

More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 38,000 people in 90 countries. In fiscal year 2020 wegenerated business volumes of around $10 billion USD as reported by Hitachi. www.hitachienergy.com

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