Customer Support Operations Specialist

Rocket Lab; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Rocket Lab is seeking a Customer Support Operations Specialist to enhance user experiences across various communication channels. This role involves providing exceptional service to customers, supporting ride-hailing users, and contributing ideas to improve support efficiency. If you're detail-oriented and bilingual in English and French, join us in shaping the future of mobility.

Benefits

Unique career opportunities

Wellness perks

Stock option package

Competitive salary

Qualifications

• C1 proficiency in both English and French, written and spoken.
• Positive and hard-working attitude.
• Passionate about improving cities and ride-hailing.

Responsibilities

• Deliver exceptional support to customers and partners across multiple channels.
• Support users and partners in daily interactions.
• Contribute to improving customer support processes.

Skills

Customer Service

Detail-oriented

Bilingual (English and French)

Communication

Tools

Google Sheets

Excel

Job description

We are looking for an exceptional Customer Support Operations Specialist to join our fast-growing Support team working across our ride-hailing businesses.

As a Customer Support Operations Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.

About Us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About The Role

The Customer Support Operations Specialist is responsible for delivering exceptional support to customers and partners by assisting with inquiries across multiple communication channels, including phone, email, chat, and social media. This role ensures a seamless support experience, addresses questions and concerns, and upholds market response quality to meet the company’s service standards.

Main tasks and responsibilities:

• Represent Bolt in Canada.
• Support Bolt’s Ride-hailing users and help them get the most out of our apps.
• Support our business partners in daily interactions with our users.
• Create loyal fans by showing them we really care.
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support.

About you:

• You speak English and French, with a minimum proficiency of C1 level in both, written and spoken; any other language is a plus.
• You have a positive and hard-working attitude.
• You have a high attention to detail.
• Basic Google Sheets/Excel knowledge is a plus.
• You're passionate about improving cities and ride-hailing.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Take care of your physical and mental health with our wellness perks.