Customer Support Analyst

Jonas Software; Markham; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading software company is looking for a Customer Support Analyst to join their dynamic support team in Markham, Canada. This role will involve troubleshooting client issues, managing support tickets, and providing exceptional customer service. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Jonas Software offers an excellent benefits package and opportunities for career advancement within a vibrant business environment.

Benefits

Career growth opportunities

Benefits package

Business casual working environment

Qualifications

• 2-3 years of customer service experience, ideally in software.
• Excellent verbal and written communication skills essential.
• Detail-oriented with the ability to prioritize tasks effectively.

Responsibilities

• Troubleshoot client issues efficiently.
• Communicate with clients on issue progress.
• Collaborate with departments to expedite issue resolution.

Skills

Customer service

Problem-solving

Communication

Multitasking

Time management

Education

High School Diploma

Some college preferred

Accounting Degree

Tools

Windows

Job description

Job Description: Customer Support Analyst

Jonas Software – Club Division

We are seeking a dedicated professional Customer Support Analyst to join our team on a full time basis with a strong customer focus. The successful candidate will be an integral part of the Support Team in a high growth organization and will be responsible for participating in the day-to-day processes of the team, including but not limited to queue management, queue call coverage, responding to email, and assisting with the growth and management of the company's reference account base.

The position is ideal for those who are self-motivated, patient, dependable individuals who like to help others solve their problems. We offer excellent career growth opportunities, benefits package, and a great business casual working environment.

JOB RESPONSIBILITIES:

• Use your skillsets to troubleshoot Client Issues in a timely manner
• Listen and serve as primary Support liaison between Clients and Jonas
• Keep Clients informed of progression with issues and provide follow up as necessary through written or verbal communications.
• Collaborate with other departments or offices as necessary to expedite resolutions
• Promote and maintain a high quality, professional, service-oriented company image among clients
• Assist with testing of the Club product

JOB QUALIFICATIONS:

• Experience in accounting based applications preferably in the Private or Public Golf Club Industries, Hotel or other related Hospitality Industries
• Requires 2 - 3 years of customer service
• Customer service experience preferably in the software industry
• Must be able to multi-task in a fast-paced environment and set priorities within time constraints
• Courteous and professional phone manner, demeanor and attitude are essential
• Proven ability to meet deadlines
• Excellent organizational, time management, punctuality and customer service skills
• Must be able to work independently as well as coordinate efforts with other team members
• Detail oriented with an ability to prioritize task
• Good team player, yet willing to take personal responsibility for resolution of issues
• Strong PC and system navigation skills, specifically in a Windows-based environment
• Excellent, effective and clear verbal and written communication skills and interpersonal skills required
• Must be willing to work shift that could start anywhere from 8 AM EST up until 8 PM EST
• High School Diploma/Some college preferred/college degree
• Accounting Degree and/or experience is an asset

Business Unit: Scheduled Weekly Hours: 37.5 Number of Openings Available: 0 Worker Type: Regular More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.