Customer Support Agent

FLIR Systems, Inc.; Richmond, Vancouver; Hybrid; CAD 40,000 - 54,000; Full time

Job summary

A leading company in Vancouver is seeking a dedicated individual to join their Global Customer Support Team. The role involves providing world-class support to clients in the merchant shipping industry, managing customer inquiries, and troubleshooting technical issues. With a hybrid working model, this position offers a competitive salary and benefits package, along with opportunities for professional development.

Benefits

Competitive salary & benefits package

Access to in-house learning platform

Hybrid working model

Additional health benefits

Qualifications

• Fluency in English, second language is a plus.
• Experience in hospitality or customer service.
• Interest in the maritime domain.

Responsibilities

• Deliver exceptional customer support to global clients.
• Troubleshoot technical issues efficiently.
• Manage installation requests and customer inquiries.

Skills

Communication

Customer Service

Technical Troubleshooting

Tools

Microsoft Office

CRM Software

Job description

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging, and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Join our experienced Global Customer Support Team in Vancouver, Canada! Are you passionate about customer support, customer relations, and technical troubleshooting? ChartWorld is looking for a dedicated individual to join our Global Customer Support Team, providing world-class support to our clients in the merchant shipping industry worldwide. This position is based in Vancouver, working 40 hours per week.

Primary Duties & Responsibilities:

• Deliver exceptional customer support to our global clients.
• Create necessary accounts for new vessels and manage the corresponding administration and registration.
• Act as the main point of contact between the customer and internal departments.
• Assist the sales team in handling customer inquiries and quotations.
• Manage installation requests and take care of the pre-installation checklist and all other necessary administration related to an installation.
• Act as a contact point via phone and mail with customers on board and in shipping companies.
• Troubleshoot technical issues efficiently and effectively.
• Register and manage cases within prescribed KPIs using the CRM tool Salesforce.
• Support customers with chart loading issues.
• Assist existing customers with chart sales and quotations.
• Manage software registration and activation.
• Update and manage the FAQ/Knowledge base and monitor PAYS position reporting.
• Collaborate with other departments, including sales, technical support, and product development, to ensure a seamless customer experience.
• Actively participate in 24/7 support shifts via phone and email.

Requirements:

• Excellent communication skills both written and verbal.
• Ability to speak and write fluently in English.
• A second language is a plus but not required.
• Experience in the hospitality or customer service industry.
• A keen interest in the maritime domain.
• Proficiency in Microsoft Office and experience working with CRM software.

What We Offer:

• A competitive salary & benefits package.
• Access to in-house learning platform - Teledyne University.
• Hybrid working model.
• Additional health benefits.

This position requires access to export-controlled information or items (e.g., regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Salary Range:

$40,100.00 - $53,400.00

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation will be determined based on factors including location, education, work experience, key skills, and the specific role.

Teledyne and all our employees are committed to conducting business with the highest ethical standards. We require compliance with all applicable laws, regulations, and regulations. Our reputation for honesty, integrity, and high ethics is as important as our reputation for innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by law.

About Us

You may not realize it, but Teledyne enables many of the products and services you use every day. We provide enabling technologies to sense, transmit, and analyze information for markets including aerospace and defense, factory automation, environmental monitoring, electronics design, oceanographic research, energy, medical imaging, and pharmaceutical research.