Customer Service Agent

Executive Aviation; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate Customer Service Agents to join their vibrant team at Vancouver Airport. This role offers an exciting opportunity to engage with travelers and ensure their journeys are smooth and enjoyable. With a focus on exemplary service, you will be responsible for assisting passengers at check-in and during boarding while adhering to airline policies. Enjoy the benefits of working in a dynamic environment with competitive pay and fantastic flight perks. If you thrive in fast-paced settings and are eager to grow your career in the aviation industry, this position is perfect for you.

Benefits

Comprehensive Health Benefits

Flight Benefits

Progressive Wage Ranges

Qualifications

• Minimum of two years’ experience in a customer-facing role.
• Proven track record of punctuality and reliability.

Responsibilities

• Helping passengers check-in and supporting self-serve kiosks.
• Facilitating deplaning and boarding of passengers.

Skills

Customer Service

Communication Skills

Multi-tasking

Reliability

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Tools

Computer Proficiency

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Vancouver keeps growing and provides our team members with an amazing opportunity to work with many of our different airline partners. In Vancouver, you will be part of an incredible team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

If you answered ‘Yes!’ to any of our questions, then apply and come join us! Executive Aviation is hiring Customer Service Agents at Vancouver Airport (YVR) who love working in the tourism industry and anything related to people and travel.

This is a contract role that will start on May 26th, 2025, and last approximately 4 months, ending on September 10th, 2025.

This role reports directly to an amazing Shift Lead who is there to support you.

What do we offer?

Executive Aviation offers progressive wage ranges with significant earning potential. The salary range for this position is $18.00-$22.00/hour. We provide comprehensive health benefits for all part- and full-time team members. Additionally, we have fantastic flight benefits with the airlines we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities:

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers arriving from flights
• Following airline-specific check-in policies and procedures
• Working positively with airline crew
• Enforcing airline and airport policies and procedures kindly to passengers
• And more!

Qualifications:

• You are a true customer service champion with a minimum of two years’ experience in a customer-facing role
• You have a proven track record of punctuality and reliability, understanding that timeliness is crucial in airline service
• You love to multi-task and are comfortable in a fast-paced environment where time pressures are common
• You are a great communicator in both individual and group settings and have demonstrated proficiency with computers and software
• Completion or ongoing pursuit of a Travel and Tourism Diploma, Marketing, or Business Diploma
• Previous airport experience is considered an asset
• Flexible availability to work shifts, including early mornings, days, late evenings, weekends, and holidays
• You can meet all conditions of employment, including:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • A valid driver’s license with a clean driver abstract