Customer Support Agent

FLIR; Richmond; Hybrid; CAD 40,000 - 54,000; Full time

Job summary

Join a leading technology company in Vancouver as part of the Global Customer Support Team. This role focuses on providing exceptional customer support to clients in the maritime industry, handling technical troubleshooting, and managing customer relations. With a hybrid working model and competitive salary, this position offers a dynamic work environment for those passionate about customer service and technology.

Benefits

Access to Teledyne University

Additional health benefits

Qualifications

• Experience in hospitality or customer service industries.
• A keen interest in the maritime domain.

Responsibilities

• Deliver exceptional customer support to global clients.
• Troubleshoot technical issues efficiently.
• Manage installation requests and customer inquiries.

Skills

Communication

Customer Service

Technical Troubleshooting

Fluency in English

Proficiency in Microsoft Office

Tools

Salesforce CRM

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging, and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a winning team.

Job Description

Join our experienced Global Customer Support Team in Vancouver, Canada! Are you passionate about customer support, customer relations, and technical troubleshooting? ChartWorld is looking for a dedicated individual to provide world-class support to our clients in the merchant shipping industry worldwide. This position is based in Vancouver, working 40 hours per week.

Primary Duties & Responsibilities:

1. Deliver exceptional customer support to our global clients.
2. Create accounts for new vessels and manage related administration and registration.
3. Serve as the main point of contact between customers and internal departments.
4. Assist the sales team with customer inquiries and quotations.
5. Manage installation requests, pre-installation checklists, and related administration.
6. Communicate with customers on board and in shipping companies via phone and email.
7. Troubleshoot technical issues efficiently and effectively.
8. Register and manage cases within KPIs using Salesforce CRM.
9. Support customers with chart loading issues.
10. Assist with chart sales and quotations for existing customers.
11. Manage software registration and activation processes.
12. Update and maintain the FAQ/Knowledge base and monitor PAYS position reporting.
13. Collaborate with sales, technical support, and product development to ensure a seamless customer experience.
14. Participate in 24/7 support shifts via phone and email.

To be ready for this role, you should have:

• Excellent written and verbal communication skills.
• Fluency in English, both speaking and writing.
• A second language is a plus.
• Experience in hospitality or customer service industries.
• A keen interest in the maritime domain.
• Proficiency in Microsoft Office and experience with CRM software.

What we offer:

• Competitive salary and benefits package.
• Access to Teledyne University, our in-house learning platform.
• Hybrid working model.
• Additional health benefits.

This position requires access to export-controlled information or items, and applicants must be eligible to obtain the necessary export control licenses from U.S. authorities.

Salary Range: $40,100.00 - $53,400.00

Pay Transparency

The listed salary range is an estimate. Actual compensation will be determined based on factors such as location, education, experience, skills, and the specific role.

Teledyne and its employees are committed to high ethical standards. We comply with all applicable laws and regulations and value diversity and inclusion in our workforce.