CUSTOMER SUPPORT ADMINISTRATOR

Troy Life & Fire Safety Ltd.; Owen Sound; On-site; CAD 42,000 - 60,000; Full time

Job summary

Troy Life & Fire Safety Ltd. is seeking a Customer Service Specialist/Administrator to join the head office team in Owen Sound.

The successful candidate will demonstrate strong organizational and communication skills, prioritizing tasks in a fast-paced environment to support ongoing company objectives. The role involves processing orders, coordinating with project managers, and handling inquiries with professionalism, while working closely with Finance and Design/Drafting teams to ensure

Qualifications

• 3+ years of office administration experience.
• Experience in a project administration environment is an asset.
• Post-secondary education in Business Administration or a related field is an asset.
• Strong oral and written communication skills.
• Ability to multitask and manage time effectively.
• Accurate keyboarding skills are essential.
• Customer service experience is required.

Responsibilities

• Receive, enter and process orders for fire system projects from Troy’s National branches with minimum delay.
• Coordinate with project managers to verify order status, progress billing milestones, lead times, and back‑order updates, while assisting in resolving discrepancies, shortages, and returns.
• Receive and process telephone, email messages and delivery related queries in a courteous and professional manner.
• Process change orders as required to initiate appropriate action.
• Work with Finance team to resolve issues that may arise.
• Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise.
• Initiate procedures necessary to locate short or lost shipments.
• Produce packing slips and coordinate shipping arrangements.
• Initiate and process R.M.A.’s as required and handle warranty questions.
• Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments.
• Manage backlog reports monthly with branch contacts.
• Develop and maintain good working relationships with customer service team, suppliers, and other stakeholders within the business.
• Other related duties as assigned

Skills

Interpersonal skills

Communication skills

Prioritization

Typing

Education

Business Administration

Job description

Location: Owen Sound, OntarioType: In the OfficeTroy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program!

• This posting is for a current vacancy*

Troy Life & Fire Safety Ltd. is currently looking for a Customer Service Specialist/Administrator to join our head office team in Owen Sound! The ideal candidate will be someone with proficient organization and communication skills and a proven ability to prioritize tasks in a fast-paced environment who is committed to providing the best support possible to ongoing objectives of the company.

Responsibilities

• Receive, enter and process orders for fire system projects from Troy’s National branches with minimum delay
• Coordinate with project managers to verify order status, progress billing milestones, lead times, and back‑order updates, while assisting in resolving discrepancies, shortages, and returns
• Receive and process telephone, email messages and delivery related queries in a courteous and professional manner.
• Process change orders as required to initiate appropriate action
• Work with Finance team to resolve issues that may arise
• Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise
• Initiate procedures necessary to locate short or lost shipments
• Produce packing slips and coordinate shipping arrangements
• Initiate and process R.M.A.’s as required and handle warranty questions
• Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments
• Manage backlog reports monthly with branch contacts
• Develop and maintain good working relationships with customer service team, suppliers, and other stakeholders within the business
• Other related duties as assigned

Qualifications

• 3+ years' working experience in office administration
• Experience in a project administration environment is considered an asset
• Post-secondary education in Business Administration or a related field considered a strong asset
• Well-developed interpersonal skills and the ability to problem solve
• Strong oral and written communication skills
• Previous customer service experience required
• Accurate keyboarding skills are essential
• Ability to assess accuracy and completeness of source documents and information
• Demonstrated ability to adapt to change in processes and learn new product
• Ability to multitask and strong time management skills

Why Work with Troy?

Troy Life & Fire Safety Ltd. offers an excellent compensation package and a comprehensive benefits program, including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005