Customer Supply Chain Specialist - 14-Month Contract

Lindt & Sprüngli (Canada), Inc; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading company in premium quality chocolate is seeking a Customer Supply Chain Specialist for a 14-month contract in Toronto. The role involves managing customer orders, ensuring compliance, and fostering relationships with customers. Ideal candidates will have strong analytical and organizational skills, along with relevant experience in customer service and supply chain management.

Qualifications

• 3-4 years of experience in customer service and order management.
• Proficiency in Microsoft Office, especially Excel.
• Supply chain and EDI experience preferred.

Responsibilities

• Manage customer orders and ensure compliance.
• Serve as point of contact for customer inquiries.
• Prepare monthly case fill reports.

Skills

Analytical skills

Communication skills

Problem-solving skills

Organizational skills

Interpersonal skills

Education

Post-secondary education

Tools

Microsoft Office

JDE

SAP

Job description

Customer Supply Chain Specialist - 14-Month Contract

Toronto, ON, Canada

Reporting to the Manager, Customer Supply Chain, the Customer Supply Chain Specialist will act as a key liaison with the customer and sales departments to develop professional, long-term relationships through accurate and timely order management, process improvement, and problem resolution.

Responsibilities:

1. Accurately process, audit, and manage customer orders in JDE (including availability, compliance, and timeliness).
2. Follow up on stock shortages, order shipping, customer-specific requirements (e.g., ticketing and labeling), and other issues related to the shipment of orders.
3. Serve as the point of contact for customers to address questions and resolve discrepancies regarding stock, availability, shortages, shipment timing, and company policies.
4. Complete month-end reporting and closing activities promptly.
5. Prepare monthly case fill reports.
6. Make and implement recommendations to optimize policies and procedures.
7. Assist with audits and the resolution of customer non-compliance charges.
8. Process OS&D deductions for assigned customers and provide insights to the Customer Supply Chain Manager.
9. Monitor open orders to ensure timely processing from receipt to delivery.
10. Update customers on order shortages and delays to minimize impacts on on-time delivery and case fill, reducing customer fines.
11. Create and review monthly customer scorecards.

Qualifications:

1. 3-4 years of experience in customer service and order management within an MRP environment (JDE or SAP preferred).
2. Supply chain and EDI experience is preferred.
3. Proficiency in Microsoft Office, especially Excel, and order entry systems.
4. Strong analytical skills.
5. Post-secondary education required.
6. Excellent problem-solving, prioritization, and organizational skills, with the ability to manage multiple projects.
7. Ability to work independently with minimal supervision.
8. Excellent communication and interpersonal skills in English and French.
9. Ability to collaborate effectively to solve problems and resolve issues.

Why Lindt Canada? Join our winning culture and become part of our passionate and dynamic team. We foster a culture of personal commitment, drive, initiative, and entrepreneurial spirit. We recognize and reward innovation, leadership, and accountability. As a Great Place to Work, we invite you to grow your career with us. Learn more at https://careers.lindtcanada.ca or follow us on LinkedIn.

Lindt & Sprüngli is a leader in premium quality chocolate, with a presence in over 120 countries. With over 170 years of innovation and quality, we operate 12 production sites across Europe and the USA, with distribution and sales globally.

We thank all applicants; however, only selected candidates will be contacted. We are committed to providing accommodations for people with disabilities. Please contact our Human Resources department for assistance.

#SUPPLYCHAIN #HYBRID #LI-LINDTCA #LI-AJ1

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