Customer Supply Chain Specialist - 14-Month Contract

Lindt & Sprüngli (Canada), Inc; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the chocolate market is seeking a Customer Supply Chain Specialist for a 14-month contract in Toronto. The role involves managing customer orders, ensuring compliance, and developing long-term relationships with clients. Ideal candidates will have experience in customer service, strong analytical skills, and proficiency in order management systems. Join a dynamic team that values innovation and personal commitment.

Qualifications

• 3-4 years in customer service and order management in MRP.
• Supply chain and EDI experience preferred.
• Fluency in English and French required.

Responsibilities

• Manage customer orders in JDE, ensuring compliance and timeliness.
• Address customer questions and resolve discrepancies.
• Prepare monthly case fill reports and analyze customer scorecards.

Skills

Analytical Skills

Problem-Solving

Communication

Interpersonal Skills

Organizational Skills

Education

Post-secondary Education

Tools

Microsoft Office

JDE

SAP

Job description

Customer Supply Chain Specialist - 14-Month Contract

Toronto, ON, Canada

Job Description

Posted Tuesday, April 29, 2025, at 4:00 AM | Expires Saturday, June 28, 2025, at 3:59 AM

The Customer Supply Chain Specialist, reporting to the Manager of Customer Supply Chain, will serve as a key liaison with customers and sales teams. The role involves developing professional, long-term relationships through accurate and timely order management, process improvements, and resolving short- and long-term issues.

Responsibilities:

1. Accurately process, audit, and manage customer orders in JDE, including availability, compliance, and timeliness.
2. Follow up on stock shortages, order shipping, customer-specific requirements (e.g., ticketing and labeling), and related issues to ensure accurate and timely shipments.
3. Act as the primary contact for customers to address questions and resolve discrepancies related to stock, shortages, shipment timing, and company policies.
4. Complete month-end reporting and closing activities promptly.
5. Prepare monthly case fill reports.
6. Recommend and implement process and policy improvements.
7. Assist with auditing and resolving customer non-compliance charges.
8. Process OS&D deductions for assigned customers and provide insights to the Supply Chain Manager.
9. Monitor open orders to ensure timely processing from receipt to delivery.
10. Update customers on order shortages and delays to minimize impacts on on-time delivery and case fill rates.
11. Create and analyze monthly customer scorecards.

Qualifications:

1. 3-4 years of experience in customer service and order management within an MRP environment, preferably JDE or SAP.
2. Supply chain and EDI experience is preferred.
3. Proficiency in Microsoft Office, especially Excel, and order entry systems.
4. Strong analytical skills.
5. Post-secondary education is required.
6. Excellent problem-solving, prioritization, and organizational skills to manage multiple projects.
7. Ability to work independently with minimal supervision.
8. Excellent communication and interpersonal skills in English and French.
9. Collaborative problem-solving skills.

Why Lindt Canada?

Join our dynamic team and be part of our journey to lead the Canadian chocolate market. We value personal commitment, drive, initiative, and an entrepreneurial spirit. Our culture encourages innovation, leadership, and accountability, making us a Great Place to Work. Learn more at our careers page or follow us on LinkedIn.

Lindt & Sprüngli has a rich history of over 170 years, known for innovative, premium chocolates with operations across Europe and the USA, and a presence in over 120 countries.

We thank all applicants; only selected candidates will be contacted. We are committed to accommodations for people with disabilities. Please contact our HR department for assistance.

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