Customer Supply Chain Specialist - 14-Month Contract

Lindt & Sprüngli (Canada), Inc.; Toronto; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Supply Chain Specialist to enhance customer relationships through effective order management and process improvements. This role involves managing customer orders, addressing stock shortages, and ensuring timely shipments. The ideal candidate will possess strong analytical skills, proficiency in Microsoft Office, and experience with order management systems. Join a dynamic team that values innovation and recognizes achievements, contributing to the leadership of the Canadian chocolate market. This is a fantastic opportunity to grow your career in a supportive and engaging environment.

Qualifications

• 3-4 Jahre Erfahrung im Kundenservice und Auftragsmanagement.
• Starke Microsoft Office Kenntnisse, insbesondere Excel.

Responsibilities

• Verarbeitung und Verwaltung von Kundenaufträgen in JDE.
• Beantwortung von Kundenfragen und Lösung von Problemen.

Skills

Kundenservice

Auftragsmanagement

Analytische Fähigkeiten

Microsoft Office (Excel)

Kommunikationsfähigkeiten

Education

Post-secondary education

Tools

JDE

SAP

Job description

Customer Supply Chain Specialist - 14-Month Contract

Toronto, ON, Canada

Reporting to the Manager, Customer Supply Chain, the Customer Supply Chain Specialist will act as a key liaison with the customer and sales departments to develop professional, long-term relationships through accurate and timely order management, process improvement, and short- and long-term problem resolution.

Responsibilities:

1. Accurately process, audit, and manage customer orders in JDE (including availability, compliance, and timeliness).
2. Follow up on stock shortages, order shipping, customer-specific requirements (e.g., ticketing and labeling), and miscellaneous issues related to the accurate and timely shipment of orders.
3. Serve as the point of contact with customers to answer questions and resolve discrepancies regarding stock, availability, shortages, shipment timing, and company policies (e.g., minimum order size, back orders).
4. Complete month-end reporting and closing activities on schedule.
5. Prepare monthly case fill reports.
6. Make and implement recommendations to optimize current policies and procedures.
7. Assist with audits and clearing of customer non-compliance charges for assigned customers.
8. Process OS&D deductions for the assigned customer portfolio and provide insights to the Customer Supply Chain Manager.
9. Monitor open orders to ensure timely processing from receipt to delivery.
10. Update customers on order shortages and delays to minimize impact on On Time and Case Fill metrics.
11. Create monthly customer scorecards.

Qualifications:

1. 3-4 years of experience in customer service and order management within an MRP environment (JDE or SAP preferred).
2. Supply chain and EDI experience preferred.
3. Strong Microsoft Office skills, especially Excel, and experience with order entry systems.
4. Analytical skills.
5. Post-secondary education required.
6. Excellent problem-solving, prioritization, and organizational skills, with the ability to manage multiple projects.
7. Ability to work independently with minimal supervision.
8. Excellent communication and interpersonal skills in English and French.
9. Ability to collaborate effectively to solve problems and resolve issues.

Why Lindt Canada? Join our winning culture and be part of a passionate, dynamic team as we aim to lead the Canadian chocolate market. Our environment values personal commitment, drive, initiative, and entrepreneurial spirit. We encourage innovation, recognize achievements, and reward leadership and accountability. Recognized as a Great Place to Work, we invite you to grow your career with us. Learn more at our careers page or follow us on LinkedIn.

Lindt & Sprüngli is a leader in premium quality chocolate, with a presence in over 120 countries. With more than 170 years of history, 12 production sites across Europe and the USA, and global distribution, we are known for innovation and quality in the chocolate industry.

We thank all applicants; only selected candidates will be contacted. Lindt is committed to providing accommodations for people with disabilities. Please contact our Human Resources department for assistance.

#SUPPLYCHAIN #HYBRID #LI-LINDTCA #LI-AJ1

Employment Indicator: Employee