Customer Supply Chain Specialist - 14-Month Contract

Lindt & Sprüngli (Canada), Inc; Toronto; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Supply Chain Specialist für einen 14-monatigen Vertrag in Toronto. In dieser Rolle sind Sie der Schlüsselkontakt für Kunden und arbeiten eng mit Vertriebsteams zusammen, um langfristige Beziehungen aufzubauen. Ihre Aufgaben umfassen die Verwaltung von Kundenaufträgen, die Analyse von Berichten und die Optimierung von Prozessen. Sie werden Teil eines dynamischen Teams, das sich leidenschaftlich für die Spitzenqualität von Produkten einsetzt und kontinuierliche Verbesserungen anstrebt. Wenn Sie über ausgezeichnete Kommunikationsfähigkeiten und eine starke analytische Denkweise verfügen, ist dies die perfekte Gelegenheit für Sie!

Benefits

Wachstumschancen

Unterstützung für Menschen mit Behinderungen

Qualifications

• 3-4 Jahre Erfahrung im Kundenservice und Auftragsmanagement.
• Starke analytische und organisatorische Fähigkeiten.

Responsibilities

• Verarbeiten und verwalten von Kundenaufträgen in JDE.
• Erstellen und Analysieren von monatlichen Berichten.

Skills

Kundenservice

Auftragsmanagement

Analytische Fähigkeiten

Microsoft Office

Problem-Lösungsfähigkeiten

Kommunikationsfähigkeiten in Englisch und Französisch

Education

Postsekundäre Ausbildung

Tools

JDE

SAP

EDI

Job description

Customer Supply Chain Specialist - 14-Month Contract

Toronto, ON, Canada

Job Description

Posted Tuesday, April 29, 2025 at 4:00 AM

The Customer Supply Chain Specialist reports to the Manager, Customer Supply Chain, acting as a key liaison with customers and sales teams to develop professional, long-term relationships through accurate and timely order management, process improvement, and problem resolution.

Responsibilities:

• Process, audit, and manage customer orders in JDE, ensuring availability, compliance, and timeliness.
• Follow up on stock shortages, order shipping, customer-specific requirements, and issues related to accurate and timely shipments.
• Serve as the main contact for customers to address questions and resolve discrepancies regarding stock, availability, shortages, shipment timings, and company policies.
• Complete month-end reporting and closing activities promptly.
• Generate and analyze case fill reports monthly.
• Recommend and implement policies and procedures to optimize operations.
• Assist with audits and resolve customer non-compliance charges.
• Manage OS&D deductions for assigned customers, providing insights to the manager.
• Monitor open orders to ensure timely processing from receipt to delivery.
• Update customers on order delays and shortages to minimize impacts on on-time delivery and case fill, reducing potential fines.
• Create and review monthly customer scorecards.

Qualifications:

• 3-4 years of experience in customer service and order management within an MRP environment, preferably JDE or SAP.
• Supply chain and EDI experience preferred.
• Proficiency in Microsoft Office, Excel, and order entry systems.
• Strong analytical skills.
• Post-secondary education required.
• Excellent problem-solving, prioritization, and organizational skills, capable of managing multiple projects.
• Ability to work independently with minimal supervision.
• Excellent communication and interpersonal skills in English and French.
• Collaborative problem-solving skills.

Why Lindt Canada? Join our passionate team and be part of our journey to lead the Canadian chocolate market. We foster a culture of commitment, drive, initiative, and entrepreneurship, recognizing and rewarding innovation and leadership. We are a Great Place to Work, offering growth opportunities. Learn more at https://careers.lindtcanada.ca or follow us on LinkedIn.

Lindt & Sprüngli is a global leader in premium quality chocolate, with over 170 years of innovation and more than 120 countries served through 12 production sites and extensive distribution networks.

We thank all applicants; only selected candidates will be contacted. We are committed to accommodations for people with disabilities; please contact our HR department for assistance.

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