Customer Supply Chain Representative

GoodLeaf Farms; Guelph; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Dental care

Extended health care

Life insurance

RRSP Program

Paid time off

Wellness Program

On-site parking

Employee assistance program

Job summary

GoodLeaf Farms is hiring a Customer Supply Chain Representative to manage the order-to-delivery process, communicate with customers, and coordinate with internal teams to ensure on-time fulfillment. The role focuses on forecasting alignment, issue resolution, and improvements to SOPs within the GoodLeaf Farms network.

The position requires a proactive, customer-focused mindset, strong time management, and fluency in English; bilingual French is a plus. Weekend support may be required.

Qualifications

• Post-secondary education in Business, Marketing, or related field or equivalent experience.
• Proactive, solutions-oriented mindset with strong problem-solving abilities.
• Collaborative team player capable of working independently.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Single point of contact for the order-to-delivery process.
• Manage customer orders against forecast and resolve delivery failures.
• Support production to allocate product and provide fill-rate updates to sales.
• Process invoices and resolve invoicing discrepancies for orders and freight.
• Collaborate with Sales, Logistics, and Marketing to manage order forecasts.
• Identify opportunities to maximize fill rate and monitor order trends.

Education

Post-secondary education in Business/Marketing or related field

Tools

Excel

ITrade

SAGE 300

Job description

As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order-to-delivery process. The CSCR manages the customer relationship and works with cross-functional peers to execute the order-to-delivery process. Additional responsibilities include: managing customer orders against the forecast, troubleshooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with internal stakeholders to correct root cause, supporting production to allocate product, providing communication to sales team about fill rate and delivery expectations.

Role Responsibilities

Strategic Account Planning & Execution

• Key contact for the Customer Buyer or Broker for orders, logistics, and inventory flow challenges for all day-to-day activities
• Drive the new customer set-up process with the support of the Sales team, engaging all internal stakeholders to set up customers, products, freight requirements,and packaging requirements across the farm network.
• Manage customer communication on any issues related to shipments and fulfillment
• Collaborate with Logistics team/carriers to establish new freight lanes or delivery locations.
• Proactively address product shortages with customers and the sales team, and work with the production planner and warehouse team to investigate shorts.
• Coordinate sample requests through the order management process.
• Manage customer issues, complaints, and rejects.
• Process invoices and resolve any invoicing discrepancies for customer orders and freight
• Collaborates with Farm Planner, Sales, and Marketing team members to work through order to forecast variance.
• Facilitate and participate in the weekly SHOP meeting.
• Continually look for ways to improve the processes aligned with GoodLeaf policies and procedures.
• Develop and maintain strong relationships with internal stakeholders and customers.
• Monitor customer order trends to identify opportunities to maximize fill rate.
• Monitor forecast against farm output and identify extra volume by crop, and opportunities to increase customer orders.
• Share knowledge with the team and contribute to SOP development and lessons learned.
• Maintain a safe and healthy work environment by following and adhering to all GoodLeaf Farms Good Manufacturing Practices (GMPs), provincial and company health and safety standards, and the company’s food quality and safety guidelines
• Other duties as assigned.

Qualifications & Skills

• Post-secondary education in Business, Marketing, or a related field (or equivalent experience).
• Proven experience in a customer-focused or distribution role.
• Proactive,solutions-oriented mindset with strong problem-solving abilities.
• Exceptional time management skills.
• Strong communication and interpersonal skills.
• Bilingual English & French is an asset.
• Focused on results, customer satisfaction and long-term engagement.
• Collaborative team player who is also capable of working independently.
• Proficient in Microsoft Office specifically Excel and experience in ITrade is an asset.
• Experience with ERP business system, SAGE 300 is an asset.
• Flexibility to support the business on weekends may be required,depending on operational needs.

Pay Range: $50,000 - $65,000

Why work at GoodLeaf Farms?

It is our commitment to provide you with the work environment and tools necessary to be successful in your role. We hope that you will find your work here rewarding, challenging, and meaningful.

• You will have the opportunity to take your career to the next level. GoodLeaf is growing and we want you to grow along with us!
• We have an entrepreneurial and inclusive spirit with the heart of a startup.
• We foster an environment of cooperation and communication.
• We offer competitive compensation and benefits
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP Program
• Paid time off
• Wellness Program

Every day at GoodLeaf Farms we get to help solve the challenge of food security for communities across Canada and do it in innovative ways that inspire healthy lifestyles. We think that’s exciting and the best reason of all to join us!

Equal Opportunity Statement

GoodLeaf Farms is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at GoodLeaf Farms are based on business needs, job requirements and individual qualifications, without regard to race, colour, age, religion, sex, sexual orientation, gender identity, national origin, or disability status.

AIDisclosure

GoodLeaf Farms is not using AIto assess, screen or select applicants for this posting.

The future
of farming

GoodLeaf Community Farms Ltd.
35 Cooper Dr, Guelph, ON