Customer Supply Chain Representative

Maple-Leaf-Foods-3d9889c; Mississauga; On-site; CAD 47,000 - 69,000; Full time

Benefits offered by this job

Health and Wellness benefits

Pension plan with company matching

Tuition reimbursement program

Learning and development opportunities

Volunteer days

Job summary

Maple Leaf Foods in Mississauga is seeking a Customer Supply Chain Representative to be the main contact for order-to-delivery processes for assigned customers. You will collaborate with customer buyers and internal teams to resolve issues and optimize value.

Responsibilities include monitoring orders, coordinating deliveries, and addressing penalties for overages or shortages. The role calls for strong communication, data analysis, and a proactive, customer-focused mindset in a fast-paced

Qualifications

• Post secondary education or equivalent work experience in Customer Supply Chain, Planning, Transportation or Procurement.
• Proficiency in Microsoft Office, especially Excel, and experience with ERP systems, preferably SAP.
• Excellent communication skills, both verbal and written, with internal/external stakeholders.
• Strong analytical skills using multiple data sources to draw insights.
• Customer-focused mindset with ability to deliver excellent service.
• Team player with cross-functional collaboration.
• Continuous improvement mindset and ability to implement process improvements.
• Strong alignment with Maple Leaf’s values.
• Bilingual English/French is an asset.

Responsibilities

• Manage customer orders against lead times, minimum order quantities, and shipping schedules.
• Mitigate supply issues by aligning deliveries with inventory re-supply information.
• Troubleshoot and resolve delivery failures as required.
• Investigate invoice deductions for deliveries and shortages, coordinating with Accounts Receivable.
• Use Maple Leaf tools to build outbound shipments and coordinate delivery appointments.
• Provide daily order short reports to CBT and customers.
• Lead or participate in Six Sigma-based process improvements.

Skills

Excellent communication

Analytical skills

Customer focus

Team player

Continuous improvement

Maple Leaf values

Bilingual (English/French)

Education

Post secondary education or equivalent

Tools

Excel

SAP

Job description

\u003cb\u003eAbout Us:\u003c/b\u003e

We\u2019re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let\u2019s build a better future, together.

We\u2019re passionate about food. For more than 100 years, we\u2019ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.®. We\u2019re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

We are carbon neutral.

We are one of the only food companies in Canada to set science-based targets.

We\u2019re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

\u003cb\u003eA diverse and inclusive work environment:\u003c/b\u003e

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We\u2019re so much stronger when we know we\u2019re accepted and valued for who we are and what we each bring to the workplace.

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [e-mail] .

Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.

We use Artificial Intelligence (AI) tools to support parts of our recruitment process. AI does not make hiring decisions; all decisions are made by human reviewers.

Job Description

\u003cb\u003eThe Opportunity\u003c/b\u003e

As a member of the Supply Chain and Fulfillment Team, the Customer Supply Chain Representative (CSCR) is the primary point of contact for the order to delivery process for an assigned portfolio for MLF customers and the respective Customer Business Team (CBT). The CSCR ensures a high level of customer satisfaction collaborating externally with our customer\u2019s buyers and internally with cross-functional peers to mitigate supply issues and analyze data for opportunities that create shared value. Additional responsibilities include monitoring customer orders against expected draws on new product launches, batch allocating excess inventory, resolving delivery failures, and investigating customer penalties for overages, shortage and deductions.

Reason for vacancy: Existing Headcount

Base Salary:$47,000 - $69,000 CAD base pay annually

The above base salary reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job- related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted according to scheduled hours.

\u003cb\u003eSnapshot of a Day-in-the-Life:\u003c/b\u003e

• Manage customer orders requirements against our established lead times, minimum order quantities and shipping schedules.


• Mitigate supply issues by aligning customer deliveries with up-to-date information on inventory re-supply.


• Troubleshoot and resolve delivery failures as required.


• Investigate customer invoice deductions for delivery overages, shortages, and damages, and resolve discrepancies by working closely with the Accounts Receivable (AR) Department


• Utilize MLF\u2019s truck building tools to create efficient outbound shipments and coordinate delivery appointments in collaboration with our customers and internal Transportation teams.


• Provide daily order short reports to the CBT and customers.


• Lead and participate in continuous improvement projects to find process efficiencies and create shared value, utilizing a structured Six Sigma tool set and approach.


• Execute MLF\u2019s recall procedures as required.


• Identify and execute opportunities to ‘batch allocate’ excess inventory to orders, including negotiating with customers on the acceptance of these inventories.


• Execute the ‘Available to Sell’ process in collaboration with our Sales Execution team for products on allocation due to a supply constraint.


• Provide coverage on other CSCR account assignments from time to time.

Qualifications

\u003cb\u003eWhat You\u2019ll Bring:\u003c/b\u003e

• Post Secondary Education or equivalent work experience in Customer Supply Chain, Planning, Transportation or Procurement


• Proficiency in Microsoft Office applications, particularly in Excel, and experience with ERP systems, preferably SAP.


• Excellent communication skills, both verbal and written, with the ability to communicate effectively with internal and external stakeholders at various levels.


• Strong analytical skills, with the ability to use multiple data sources to draw insights and create recommendations.


• A customer-focused mindset, with the ability to anticipate customer needs, build rapport, and deliver exceptional customer service and satisfaction.


• A team player with the ability to collaborate and cooperate with cross-functional peers and support the team\u2019s goals and objectives.


• A continuous improvement mindset, with the ability to identify and implement process improvements and best practices.


• Strong alignment with Maple Leaf\u2019s Values


• Bilingual (English/French) is an asset

Additional Information

\u003cb\u003eWhat We Offer at Maple Leaf Foods:\u003c/b\u003e

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.


• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.


• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.


• Defined Contribution Pension Plan with company matching that starts on your first day of employment.


• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.


• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.


• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [e-mail].

Disclaimer: Please note that salaries posted on sites other than the MLF Careers Page are not a reflection of Maple Leaf Foods and are an estimated salary range provided by that particular job board. Maple Leaf Foods offers competitive wages and an attractive total rewards package, which will be discussed during an interview with our Talent Team.