Technical Services Representative

Maple Leaf Foods Inc; New Hamburg; On-site; CAD 71,000 - 103,000; Full time

Benefits offered by this job

Competitive Health and Wellness benef

Job summary

Maple Leaf Foods Inc. seeks an on-farm Technical Services Representative to provide technical support for the RWA/Organic programs, driving flock health, performance, and continuous improvement.

This role interfaces with producers, sales, procurement, live operations and external partners, requiring frequent travel and strong relationship-building. You will guide best practices, troubleshoot challenges, and support adoption of new technologies to enhance program results while aligning with Maple

Qualifications

• Post-secondary education or university degree in Agriculture, Animal Science, Business, or related field.
• 1–2 years experience in a poultry sales or technical role.
• Strong knowledge of animal science, nutrition, and broiler management without antibiotics.
• Demonstrated initiative to identify improvements and deliver results.
• Excellent communication skills and ability to influence others.
• Strong analytical, time management and organizational skills.
• Commitment to Maple Leaf’s Leadership Edge Values.
• Excellent presentation and relationship-building abilities.

Responsibilities

• Serve as on-farm technical support liaison between producers and internal teams.
• Drive RWA/Organic program performance and technology transfer on farm.
• Develop placement and shipping schedules with the sales team.
• Coordinate on-farm RWA supplies and equipment as needed.
• Build cross-functional relationships with Sales, Procurement, Quality and Live Operations.
• Communicate technical issues with solution-oriented recommendations.
• Support Technical Services with nutrition or protocol aspects for RWA program.
• Travel frequently farm-to-farm to support programs.

Skills

Interpersonal skills

Verbal communication

Written communication

Presentation skills

Microsoft Office

Relationship building

Education

Post-secondary education in Agriculture/Animal Science/Business

Tools

Microsoft Office

Job description

The Opportunity

The Technical Services Representative provides on-farm technical support to broiler producers within RWA/Organic programs, driving flock health, performance, and continuous improvement. This role serves as a key liaison between producers, sales and procurement teams, live operations, and external industry partners, delivering best-practice management guidance, troubleshooting technical challenges, and supporting the adoption of new emerging technologies for continuous improvement of our programs. The position requires frequent farm-to-farm travel, strong relationship-building skills, and the ability to communicate complex or sensitive information in a calm, solution-focused manner.

Compensation: $71,000 - $103,000 CAD base pay annually plus annual short-term incentive

The above compensation reflects the target compensation for the position at the time of posting. The base salary offered may vary based on a variety of factors including skills, experience, education, training, job-related knowledge, and other organizational requirements. For part-time roles, salaries are adjusted according to scheduled hours. In addition to base salary, this role is eligible to participate in Maple Leaf’s annual short-term incentive plan.

Reason for vacancy: Existing Headcount

Snapshot Of a Day-in-the-Life

• Key on farm contact for the Raised Without Antibiotics and Organic Programs focused management best practices and technology transfer to both our customers and the sales and procurement team.
• Key point person for the sales and procurement representatives for maximizing RWA/Organic broiler performance and management of technical issues.
• Overall responsibility for on farm management of the RWA/Organic Program and Protocols, and all other potential further live differentiation initiatives.
• Responsible for evaluation and implementation of management techniques and emerging technologies that improve field performance.
• Support Technical Services Supervisor with feed companies on nutritional or protocol aspects as it relates to our RWA program.
• Establishes strong cross-functional relationships with Sales & Procurement representatives, Quality, and Live Operations Analysts, providing technical guidance and support to team members as needed
• Responsible for developing the placement and shipping schedule working closely with the sales team to meet our retail commitments.
• When required, coordination of on farm RWA supplies and equipment.
• Strong working external relationships with producers, feed representatives, third party suppliers, and other industry stakeholders.
• Maintains composure during challenging producer interactions, communicating technical issues and solution-oriented recommendations effectively
• Accountable for continuous improvement of the RWA Program, focus on taking cost out while improving field performance.
• Demonstration and commitment to the Maple Leaf’s Leadership Edge Values

Qualifications

What You’ll Bring

• Post-secondary education or University Degree preferably in Agriculture, Animal Science, Business or related field (or equivalent work experience) preferred.
• Minimum 1-2 years experience in a poultry sales or technical role.
• Strong working knowledge of animal science, nutrition, and broiler management best practices including experience managing the on-farm core concepts of raising broiler chickens without antibiotics.
• Strong demonstration of initiative through proactive customer contact to identify improvement opportunities and deliver measurable results
• Strong analytical, time management and organizational skills.
• Proven ability to drive sales initiatives and multi-task in a fast-paced environment.
• Demonstrated strong commitment to the Maple Leaf’s Leadership Edge Values.
• Excellent interpersonal skills
• Good presentation skills with an ability to influence others
• Excellent verbal and written communications skills.
• High level of computer competency including knowledge of Microsoft Office applications.

Additional Information

What We Offer At Maple Leaf Foods

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Applicants may be subject to a background check and must meet the security criteria designated for the position.

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision, living the Maple Leaf Leadership Values, and delivering winning results.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired; please contact our Talent Attraction Team at [e-mail].

Company Description

About Us

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

We are carbon neutral.

We are one of the only food companies in Canada to set science-based targets.

We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A Diverse And Inclusive Work Environment

• Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We use Artificial Intelligence (AI) tools to support parts of our recruitment process. AI does not make hiring decisions; all decisions are made by human reviewers.