Customer Supply Chain Associate

IKO North America; Brampton; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in manufacturing roofing and building materials is seeking a Customer Supply Chain Associate. This entry-level role involves managing customer inquiries, order processing, and collaborating with various departments to ensure timely delivery. The ideal candidate should have strong communication skills, attention to detail, and experience in a similar role. Join a diverse and inclusive organization that values teamwork and integrity.

Benefits

Competitive salary

Health and benefits plan

Matched retirement savings program

Growth opportunities

Qualifications

• 2+ years in a similar role managing orders and customer relationships.
• Experience handling high volumes of emails and orders.

Responsibilities

• Handle daily customer inquiries and manage orders.
• Collaborate across departments for smooth order processing.
• Prepare customer reports and analyze dashboards.

Skills

Communication

Problem-solving

Analytical skills

Attention to detail

Education

Degree or diploma in Business Administration

Degree or diploma in Supply Chain

Tools

Excel

JDE

Power BI

Job description

Join to apply for the Customer Supply Chain Associate role at IKO North America

IKO Industries Ltd. is a market leader in manufacturing roofing and building materials. As a Canadian-owned company with global facilities, we have a long-standing success in the roofing industry. Our core values are quality, integrity, and trustworthiness, which are reflected in our team members—people like you!

Job Description

The Customer Supply Chain Associate will collaborate with sales, logistics, plants, and production planners to manage orders and resolve issues. Responsibilities include working directly with customers, handling inquiries, and ensuring timely delivery of products and services.

What’s in it for you?

• Competitive salary
• Health and benefits plan
• Matched retirement savings program
• Growth opportunities within a diverse and inclusive organization
• Work with an industry leader in manufacturing

When you join us, you will:

• Handle daily customer inquiries
• Use multiple systems for order entry and verification
• Manage orders, monitor shipping dates, and communicate updates
• Track customer adherence to order rules
• Monitor inventory and coordinate with allocation planners
• Develop strong customer relationships through phone and email communication
• Collaborate across departments to facilitate smooth order processing
• Prepare customer reports
• Identify and escalate trends in inquiries or complaints
• Contribute to knowledge base articles or SOPs
• Analyze dashboards and drive action plans to meet customer-centric targets
• Monitor late orders to meet departmental metrics
• May require travel within North America

Ideal Candidate:

• 2+ years in a similar role managing orders and customer relationships
• Degree or diploma in Business Administration or Supply Chain preferred
• High attention to detail and organizational skills
• Strong written and verbal communication skills
• Problem-solving and innovative thinking abilities
• Proven analytical skills
• Experience handling high volumes of emails and orders
• Intermediate Excel skills and research abilities
• Customer-focused with excellent relationship skills
• Ability to follow US Holiday Schedule
• Experience with JDE and Power BI is a plus
• Late shift (10:00 am - 6:30 pm) required

Benefits of Employment: We invest in our employees' growth and success, offering competitive compensation, healthcare, and a challenging work environment rooted in teamwork and integrity.

Diversity and Equal Opportunity: IKO is committed to diversity and inclusion, providing accommodations upon request for all candidates during the hiring process.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Wholesale Building Materials

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