Customer Success Specialist (SaaS for Venues)

Valsoft Corporation; New Brunswick; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Flexible time off

Job summary

Clubspeed seeks a Customer Success Specialist to manage onboarding, adoption, engagement, and renewal for a portfolio of customers. You’ll be the day‑to‑day trusted contact, deliver training, and translate product value into practical use cases across Clubspeed and Resova.

You’ll work with Sales, Support, Marketing, Product, and CS leadership to ensure a coordinated customer experience from implementation through renewal. A great stake in growth awaits.

Qualifications

• 2–4 years of experience in Customer Success, Account Management, Customer Support, or a similar customer‑facing role.
• Experience supporting a SaaS product.
• Strong communication and relationship‑building skills.
• Bachelor’s degree in Business, Communications, Education, or a related field, or equivalent professional experience.

Responsibilities

• Support a portfolio of customer accounts throughout onboarding, adoption, engagement, and renewal.
• Build strong day‑to‑day relationships and become a trusted resource for using Clubspeed and Resova.
• Serve as a primary contact for assigned customers, answering questions and resolving issues.
• Triage requests and coordinate with internal teams when escalation is required.
• Monitor customer health and identify risks early to reduce churn.
• Collaborate with Account Managers and leadership through the renewal process.

Skills

Customer success

Training

Relationship building

Communication

Cross-functional collaboration

Organization

Problem solving

Tools

CRM systems

Salesforce

Jira

Confluence

Job description

Clubspeed seeks a Customer Success Specialist to manage onboarding, adoption, engagement, and renewal for a portfolio of customers. You’ll be the day‑to‑day trusted contact, deliver training, and translate product value into practical use cases across Clubspeed and Resova.

You’ll work with Sales, Support, Marketing, Product, and CS leadership to ensure a coordinated customer experience from implementation through renewal. A great stake in growth awaits.