Customer Success Specialist - Drive Adoption & Renewals

Valsoft Corporation; British Columbia; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary CAD

Comprehensive health coverage

Flexible time off

Job summary

Clubspeed, a leading venue management SaaS, is seeking a Customer Success Specialist to support a portfolio of Clubspeed and Resova customers across onboarding, adoption, engagement, and renewal.

You'll serve as the day-to-day contact, deliver training and webinars, monitor customer health, and identify risks before they become bigger issues, while collaborating with Sales, Support, Marketing, and Product to ensure a coordinated customer experience.

Qualifications

• 2–4 years of experience in Customer Success or related role.
• Strong communication and relationship-building skills.
• Experience translating customer needs into practical product recommendations.

Responsibilities

• Support onboarding, adoption, engagement, and renewal for a portfolio of customers.
• Build day-to-day relationships and become a trusted resource for using Clubspeed and Resova.
• Coordinate with Support, Product, and Sales to resolve issues and drive customer outcomes.

Skills

Customer Success

Account Management

Communication

SaaS

Education

Bachelor's degree in Business, Communications, Education, or related field

Tools

Salesforce

Jira

Confluence

Job description

Clubspeed, a leading venue management SaaS, is seeking a Customer Success Specialist to support a portfolio of Clubspeed and Resova customers across onboarding, adoption, engagement, and renewal.

You'll serve as the day-to-day contact, deliver training and webinars, monitor customer health, and identify risks before they become bigger issues, while collaborating with Sales, Support, Marketing, and Product to ensure a coordinated customer experience.