Customer Success Representative

Transoft Solutions Inc.; Vancouver; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

Transoft Solutions Inc. in Vancouver is seeking a Customer Success Representative for a 12-month fixed term maternity leave.

This hybrid role combines in-office collaboration with remote work, requiring a minimum of 2 days per week in the Vancouver office. You will manage customer inquiries, support the sales team with clerical and sales tasks, maintain CRM data, and assist with order processing, renewals, and invoicing.

Qualifications

• Bilingual English and French required with strong written and verbal skills.
• Two years of B2B sales experience; software sales a plus.
• Diploma in a related field or equivalent experience.
• Highly organized with excellent time management and attention to detail.
• Excellent communicator with strong customer management skills.

Responsibilities

• Manage and maintain Database lists.
• Manage customer information and sales tasks in the CRM system.
• Assist with Order Processing when needed.
• Manage and maintain vendor registration procedures for province and Municipal Government accounts.
• Generate monthly renewal quotes; Follow up with customers.
• Assist the accounting team with invoices and payment follow-up.
• Manage the corporate phone system in a professional and customer friendly manner; Maintain call management system.
• Manage communication with clients; screen, qualify and forward incoming calls; Respond promptly to customer inquiries.
• Provide post-sales customer service and satisfaction support.

Skills

Bilingual English/French

Two years B2B sales

CRM experience

Customer management

MS Office proficiency

Education

Diploma in related field or equivalent

Tools

CRM system

Microsoft Office

Job description

Do you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation, and operational professionals. Most recently, our exciting predictive analysis technologies are at the forefront of applying AI to Road Safety.

With over 35 years of experience and 100,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver.

We currently have an opening for a Customer Success Representative at our head office in Vancouver. This is an 12-month fixed term opportunity, covering a maternity leave. The Customer Success Representative provides outstanding customer service by directing customer inquiries and providing support to the entire sales team with clerical and sales support activities. If you are excited about this opportunity and have the skills, experience and values that align to what we’re looking for, we want to speak with you.

NOTE: Collaboration is one of our values and is critical to our ongoing success, but we also know that work flexibility offers a range of benefits for our company and our people. Given this, you will be expected to work a minimum of 2 days per week in our Vancouver office, working from home the remainder of your time. Whether you’re working in person or connecting with your global colleagues from the comfort of your home, we trust that you will deliver great things!

In This Role, You Will Be Expected To

• Manage and maintain Database list;
• Manage customer information and sales tasks activities in the CRM system;
• Assist with Order Processing when needed;
• Manage and maintain vendor registration procedures for province and Municipal Government accounts;
• Generate monthly renewal quotes; Follow up with customers;
• Assist the accounting team with invoices and payment follow-up;
• Manage the corporate phone system in a professional and customer friendly manner; Maintain call management system;
• Manage communication with clients; screen, qualify and forward incoming calls; Respond promptly to customer inquiries;
• Provide post-sales customer service and satisfaction support.

About You

• You are fluent in both English and French, with strong professional verbal and written communication skills in both languages. This is a mandatory requirement.
• Fluency in Spanish or Portuguese would be highly beneficial, but is not mandatory.
• You believe that exceptional service makes all the difference.
• You are exceptionally detail-oriented and a true team player!
• You are an experienced user of Microsoft Office programs (Word, Excel and Outlook), can think on your feet, have great communications skills, and have excellent customer management skills.
• You are looking to start your career in Sales or Customer Service and are looking for an exciting company to join.
• You have a diploma in a related field or have equivalent relevant experience;
• You have two years of B2B sales experience. Software sales and CRM system experience is an asset;
• You are persistent, adaptable and able to work in a dynamic environment;
• You are proficient with Microsoft Office products;
• You are highly organized and have strong-time management skills;
• You pay attention to detail and are accurate in your work;
• You are a good communicator; you have both clear verbal and writing skills. You are comfortable reaching out to customers by phone.

About Us

• We offer a flexible working environment that embraces both in-person and remote work;
• We’re committed to providing professional growth and development opportunities;
• We give back to our communities through global initiatives and donations;
• We work hard, but we like to have fun too!

Salary Range: $45,000-$55,000 annually + bonus (Actual salary offered will be commensurate with education, experience and internal parity).

At Transoft Solutions, we embrace diversity, as we strongly believe that our diverse backgrounds, coupled with our cultural and experiential differences make us stronger and better positioned to support our global customers. We are a collaborative group of individuals who value respect, professionalism, creativity, drive and compassion, and we pride ourselves in being a socially responsible company that does its part in making the global community a better place for everyone.