Customer Success Representative

MT Talent Solutions Inc.; Montreal (administrative region); On-site; CAD 65,000 - 70,000; Full time

Benefits offered by this job

Full benefits after 3 months

RRSP matching program

2 weeks vacation

Growth opportunities

Exposure to Canada & U.S. customers

Travel to trade shows

Collaborative environment

Job summary

MT Talent Solutions Inc. is helping a client fill a Customer Success Representative role in Montreal, QC, on-site. You will strengthen relationships with customers, coordinate projects, and work with Account Managers to deliver on commitments.

The position offers a competitive CAD 65,000–70,000 salary depending on experience, full benefits after 3 months, RRSP matching, and two weeks of vacation. Travel to trade shows and events may be required.

Qualifications

• 2–5 years of customer-facing, commercial, sales support, purchasing, account coordination, or related experience.
• Strong communication skills and confidence interacting directly with customers and internal stakeholders.
• Excellent organization with the ability to manage multiple projects, accounts, and competing priorities.
• Commercial mindset with interest in customer retention, account growth, and relationship development.
• Proficiency with PowerPoint, Excel, and Microsoft Office.
• Experience preparing presentations, coordinating projects, or supporting customer-facing teams.
• Ability to work effectively across Sales, Marketing, Operations, and other departments.
• Willingness to travel occasionally for trade shows, customer meetings, and industry events.
• Interest in developing into larger Customer Success or Account Management position.

Responsibilities

• Support and strengthen relationships with existing customers, ensuring they receive a high level of service and follow-through.
• Coordinate customer projects, initiatives, deadlines, and deliverables from start to finish.
• Work closely with Account Managers to support customer needs, account activity, presentations, and ongoing projects.
• Prepare professional PowerPoint presentations, customer materials, and internal commercial updates.
• Collaborate with Sales, Marketing, Operations, and other internal teams to ensure customer requirements are effectively communicated and executed.
• Provide ongoing coordination and support to the U.S. sales team.
• Track multiple customer initiatives and ensure important deadlines and action items stay on schedule.
• Identify opportunities to improve the customer experience, strengthen relationships, and support account growth.
• Assist with sales and marketing initiatives involving distributors, retailers, and other business partners.
• Prepare materials and provide support for customer meetings, trade shows, and industry events.
• Attend trade shows and customer-facing events alongside Account Managers when required.
• Become increasingly involved in customer ownership and account development as you grow within the position.

Skills

Communication

Organization

Follow-through

Commercial mindset

Travel readiness

Tools

PowerPoint

Excel

Microsoft Office

Job description

Customer Success Representative

Location: Montreal, QC – In Office

Salary Range: $65,000–$70,000, depending on experience

Who Are We?

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Why Are We Looking for You?

We are proud to support our client in hiring a Customer Success Representative as they continue to grow their team in Montreal.

Our client is an established organization within the food and consumer products industry, supporting customers across retail, foodservice, and industrial markets. They have built their success around strong customer partnerships, quality products, and a collaborative, entrepreneurial approach to business.

This is a great opportunity for someone who enjoys working with customers, coordinating projects, and keeping multiple priorities moving forward. You don't necessarily need to already be a Customer Success Representative - we're looking for someone with strong commercial instincts, excellent organization, and the potential to grow into greater account ownership over time.

What’s In It for You?

• Competitive salary of approximately $65,000–$70,000, depending on experience
• Full benefits after 3 months
• Company RRSP matching program
• 2 weeks of vacation, with potential flexibility based on experience
• Opportunity to grow into a larger Customer Success or Account Management role
• Exposure to customers across Canada and the U.S.
• Opportunity to work closely with experienced Account Managers and commercial leaders
• Some travel to trade shows, customer meetings, and industry events
• Collaborative, fast-paced environment where you can have a direct impact on customer success

What Will You Do?

• Support and strengthen relationships with existing customers, ensuring they receive a high level of service and follow-through
• Coordinate customer projects, initiatives, deadlines, and deliverables from start to finish
• Work closely with Account Managers to support customer needs, account activity, presentations, and ongoing projects
• Prepare professional PowerPoint presentations, customer materials, and internal commercial updates
• Collaborate with Sales, Marketing, Operations, and other internal teams to ensure customer requirements are effectively communicated and executed
• Provide ongoing coordination and support to the U.S. sales team
• Track multiple customer initiatives and ensure important deadlines and action items stay on schedule
• Identify opportunities to improve the customer experience, strengthen relationships, and support account growth
• Assist with sales and marketing initiatives involving distributors, retailers, and other business partners
• Prepare materials and provide support for customer meetings, trade shows, and industry events
• Attend trade shows and customer-facing events alongside Account Managers when required
• Become increasingly involved in customer ownership and account development as you grow within the position

What Do You Bring?

• Approximately 2–5 years of customer-facing, commercial, sales support, purchasing, account coordination, or related experience
• Strong communication skills and confidence interacting directly with customers and internal stakeholders
• Excellent organization with the ability to manage multiple projects, accounts, and competing priorities
• Strong follow-through and a proactive approach to getting things done
• Commercial mindset with an interest in customer retention, account growth, and relationship development
• Strong proficiency with PowerPoint, Excel, and Microsoft Office
• Experience preparing presentations, coordinating projects, or supporting customer-facing teams
• Ability to work effectively across Sales, Marketing, Operations, and other departments
• Comfortable working in a fast-paced and entrepreneurial environment
• Willingness to travel occasionally for trade shows, customer meetings, and industry events
• Interest in developing into a larger Customer Success or Account Management position