Customer Success Representative | Betty CA

Socket.dev; Calgary; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonus

Premium Health insurance

Career development opportunities

Fun and collaborative team environment

Perkopolis employee discounts

Job summary

Betty Gaming CA Ltd. in Canada is seeking a customer-focused specialist to answer inquiries quickly via email and live chat, explain platform features, and help players maximize their experience on our gaming platform.

You will collect feedback, share insights for product improvement, and maintain a positive service mindset while learning best practices and growing with the team. This backfill role offers discretionary bonus, health insurance, and growth opportunities.

Qualifications

• Experience in customer service, support, or client-facing roles preferred.
• Excellent typing speed and accuracy.
• Strong communication and active listening skills.
• Patience, empathy and professionalism in customer interactions.

Responsibilities

• Provide fast, empathetic, and helpful responses to customer inquiries via email and live chat.
• Explain core features and help customers maximize use of the platform.
• Collect feedback and share insights to improve products and services.
• Maintain a positive, service-oriented approach to ensure high customer satisfaction.
• Learn and apply best practices for customer engagement while growing platform expertise.

Skills

Customer service

Active listening

Communication

Empathy

Growth mindset

Time management

English fluency

Job description

About Us:

Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canadais a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

What you'll do:

• Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat.
• Support customers by explaining core features and helping them get the most out of our platform.
• Collect valuable feedback during interactions and share insights to help improve our products and services.
• Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement.
• Learn and apply best practices for customer engagement while building your expertise in the platform.

What we're looking for:

• Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!).
• Good typing skills (or a commitment to enhance speed and accuracy).
• Strong communication and active listening skills, with a passion for understanding and solving customer needs.
• Patience, empathy, and professionalism when interacting with customers.
• A growth mindset and a desire to quickly learn new systems, processes, and tools.
• A knack for organization and time management, even in busy environments.
• Fluency in English (spoken and written).

What we offer:

• Discretionary bonus
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• Exclusive employee discounts and perks through Perkopolis

The salary range for this role is CAD 55,000 to CAD 60,000 per year. This is a backfill within our team.

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.