Customer Success Representative

Nutrien Ag Solutions Limited; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Calgary. This role is pivotal in supporting the FarmSmart Program, where you will engage with customers and internal teams to ensure success and satisfaction. The ideal candidate will possess strong customer service skills, agronomy experience, and proficiency in Microsoft applications. You will be responsible for monitoring program progress, providing technology support, and fostering relationships that drive results. Join a company committed to sustainable agriculture and make a meaningful impact in the community.

Qualifications

• 5+ years of customer service or customer success experience.
• Advanced proficiency in Microsoft applications.

Responsibilities

• Provide support for the FarmSmart Program.
• Build rapport with customers and monitor program progress.

Skills

Customer Service

Agronomy

Organizational Skills

Analytical Skills

Problem-Solving

Communication Skills

Education

High School Diploma

Tools

PowerPoint

Excel

SharePoint

Microsoft Outlook

Job description

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This position is required to be on-site.

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.

Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed; as well as financial, custom application and precision ag services.

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.

This position reports to the Manager of Sustainable Ag Customer Success and is responsible for cultivating strong relationships with customers and internal resources to drive success for Nutrien Ag Solutions Sustainable Ag programs. In this role you will work with crop consultants, farmers, and other stakeholders to collect data, support enrollment, and project management across all projects to perform the following duties:

What will you do:

• Provide FarmSmart Program support to internal and external customers.
• Build and maintain rapport with customers and fellow employees.
• Monitor and drive progress through all stages of a FarmSmart program, including reminders and follow-ups.
• Provide technology support, including but not limited to training, website navigation, data entry, issue escalation, and collecting feedback.
• Lead and perform all job duties the Nutrien Way – engaging in corporate policies, programs, and practices, including Safety, Health, and Environment regulations and standards, to bring our Culture of Care to life.
• Perform other related duties, as required.

What will you bring:

• High School Diploma.
• 5+ years of related customer service or customer success experience.
• Agronomy experience is required.
• Advanced proficiency in PowerPoint, Excel, SharePoint, Microsoft, Outlook, and other related applications.
• Strong organizational, analytical and problem-solving skills.
• Ability to effectively complete complex tasks and prioritize work to meet established deadlines with minimal direction.
• Works well independently, is proactive, and able to think quickly and manage multiple priorities within a fast-paced organization.
• Proven ability of effective written and verbal communication skills.
• Organized, accountable, and able to meet deadlines.
• Flexible to adapt to change and addresses issues quickly and professionally .
• Please note that if the selected candidate is within a commutable distance to the Calgary or Saskatoon offices, they are required in-office and a desk will be assigned for regular use. Telecommute options will be optional should inclement weather cause a safety concern.

Ready to make an impact with us? Apply today!

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

At Nutrien, we never stop growing, because our world never does. Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.

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