Customer Success Representative (Brilliant Harvest)

AltaML; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic startup at the forefront of AgTech as a Customer Success Representative. In this role, you'll bridge advanced technology with agricultural practices, helping dealers and farmers adopt innovative AI solutions. Your expertise will empower users, ensuring they derive maximum value from the platform. This position offers the chance to create impactful training content and engage with a diverse user base. If you're passionate about technology and agriculture, and enjoy helping others succeed, this is the perfect opportunity for you.

Qualifications

• Experience in customer support, particularly in agriculture or ag-tech.
• Strong communication skills to engage with diverse users.

Responsibilities

• Serve as primary support for dealer and farmer users, ensuring value from the platform.
• Create training content and deliver engaging product demonstrations.

Skills

Customer Support

Communication Skills

Technical Proficiency

Content Creation

Education

Experience in Agriculture

Experience in Ag-Tech Sales/Support

Job description

Customer Success Representative (Brilliant Harvest)

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Brilliant Harvest is a seed stage startup in the AgTech industry leveraging cutting-edge AI technologies to build innovative solutions. Our AI assistant empowers equipment dealer teams across the customer experience, from purchase to repair.

About The Role

We’re seeking a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You will act as a bridge between advanced technology and the people in agriculture — working closely with dealers and farmers to promote adoption, provide training, and support our conversational AI platform. You are tech-savvy, enjoy helping others succeed, and excel at translating complex software into simple, everyday tools for non-technical users. Familiarity with farm equipment and dealerships is essential, as well as the ability to communicate effectively with diverse users to encourage platform adoption.

What You'll Do

• Serve as the primary support resource for dealer and farmer users, ensuring they are supported, trained, and deriving value from our platform.
• Assist users in adopting and expanding their use of our platform to integrate it into their core operations.
• Create release notes, video tutorials, and training content to enhance product utilization.
• Deliver engaging product demonstrations and onboarding sessions both in person and online.
• Gather user feedback to inform product improvements and identify bugs.
• Collaborate with Product and Sales teams to ensure customer retention and account growth.
• Monitor usage metrics and develop strategies to increase engagement.

What You Bring

• Experience working at a farm equipment dealership, in agriculture software, or in ag-tech sales/support.
• Ability to relate to both dealers and farmers, understanding their daily realities.
• Strong communication skills and a natural presenter — clear, confident, and approachable.
• Organized, proactive, and committed to customer success.
• Technically proficient and enthusiastic about helping non-technical users become comfortable with technology.
• Experience leading content creation for tutorials, product videos, or documentation, with support from marketing.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality, Food and Beverage Services, and Retail