Customer Success Professional I

American President Lines; Halton Hills; On-site; CAD 59,000 - 63,000; Full time

Job summary

CEVA Logistics in Halton Hills, Canada, is hiring for a Customer Success Professional I. This entry-level role supports daily customer success activities for Contract Logistics clients, learning operations, service delivery alignment, and execution of commitments under supervision.

You will communicate with customers, help track issues, prepare reports, maintain contract data, and assist with renewals. Ideal for recent graduates with a passion for logistics and strong teamwork and communication

Qualifications

• Bachelor’s degree in business, Supply Chain, Logistics, or a related field, or equivalent experience.
• 0–2 years of experience in customer service, customer success, logistics, or related business roles.
• Internship or early-career experience in a B2B or logistics environment preferred.
• Strong desire to learn customer success and contract logistics fundamentals.

Responsibilities

• Support assigned customer accounts through regular communication and follow-up on service-related requests.
• Assist with tracking customer issues and resolutions with Operations and Customer Success teams.
• Help prepare materials for customer meetings and performance reviews.
• Maintain accurate customer and contract data, including service scope and milestones.
• Support renewals, amendments, and service changes with documentation and approvals.
• Track account activity and ensure timely follow-up on requests.
• Collect service performance data and basic account metrics.
• Prepare reports related to service levels, volumes, and performance.
• Flag potential service issues to the Supervisor for review.
• Collaborate with Operations, Finance, and other teams to support customer needs.
• Learn and follow established customer success processes and best practices.

Skills

Eagerness to learn

Organizational skills

Clear written and verbal communication

Team player

Education

Bachelor’s degree in business, Supply Chain, Logistics, or related field

Internship or early-career experience in a B2B or logistics environment

Job description

Halton Hills On, CA

Customer Success Professional I

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

Salary Range: $59,000 - $63,000. CAD

YOUR ROLE

The Customer Success Professional I supports the day-to-day execution of customer success activities for Contract Logistics customers. This entry- to early-career role focuses on learning customer operations, supporting service delivery alignment, and ensuring consistent execution of customer commitments.

Working under the guidance of the Customer Success Supervisor, the CSP I assists with customer communications, issue tracking, performance reporting, and administrative support related to renewals and service changes. This role is ideal for individuals developing foundational skills in customer success, logistics, and commercial support.

WHAT ARE YOU GOING TO DO?

• Support assigned customer accounts through regular communication and follow-up on service-related requests.
• Assist with tracking customer issues, action items, and resolutions in coordination with Operations and Customer Success team members.
• Help prepare materials for customer meetings, performance reviews, and internal account discussions.
• Maintain accurate customer and contract data, including service scope, volumes, and key milestones.
• Support contract renewals, amendments, and service changes by coordinating documentation and internal approvals.
• Track account activity and ensure timely follow-up on customer requests.
• Collect and organize service performance data and basic account metrics.
• Assist in preparing reports related to service levels, volumes, and customer performance.
• Flag potential service issues or risks to the Supervisor for review.
• Work closely with Operations, Finance, and other internal teams to support customer needs.
• Learn and follow established customer success processes and best practices.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Bachelor’s degree in business, Supply Chain, Logistics, or a related field (or equivalent experience).
• 0–2 years of experience in customer service, customer success, logistics, operations, or a related business role.
• Internship or early-career experience in a B2B or logistics environment preferred

Skills:

• Strong desire to learn customer success and contract logistics fundamentals.
• Good organizational skills and attention to detail.
• Clear written and verbal communication skills
• Reliable, proactive, and comfortable working in a team-based environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.