Customer Success & Onboarding Specialist

Portable Electric Ltd.; Vancouver; Hybrid; CAD 55,000 - 63,000; Full time

Benefits offered by this job

Health Spending Account

Annual Performance Bonus

Job summary

Portable Electric Ltd. is seeking a Customer Success Representative in Vancouver to support onboarding, retention, and adoption of our portable power products.

You will be the first contact for customer inquiries, build strong relationships, and work with cross-functional teams to resolve issues and maximize value. The ideal candidate has 1–3 years in Customer Success or related roles, strong communication, and a proactive, organized approach in a fast-paced environment.

Qualifications

• 1–3 years of experience in Customer Success, Support, or Sales Support.
• Strong communicator with the ability to build rapport quickly.
• Customer-focused, proactive and solution-oriented mindset.
• Comfortable managing multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail and follow-through.
• Ability to work collaboratively across teams to resolve customer issues.
• Interest in learning product value, outcomes and upselling exposure.

Responsibilities

• Act as the primary point of contact for product and service inquiries.
• Assist onboarding to ensure a smooth customer start.
• Build relationships and contribute to high-quality customer experience.
• Support retention by escalating and coordinating resolutions with internal teams.
• Monitor accounts to identify risks, issues, or opportunities.
• Identify upsell opportunities within existing accounts and support growth.
• Provide customers with basic insights and performance updates.

Skills

Communication skills

Customer focus

Organizational skills

Collaboration

Multitasking

Tools

Salesforce

HubSpot

Job description

Portable Electric Ltd. is seeking a Customer Success Representative in Vancouver to support onboarding, retention, and adoption of our portable power products.

You will be the first contact for customer inquiries, build strong relationships, and work with cross-functional teams to resolve issues and maximize value. The ideal candidate has 1–3 years in Customer Success or related roles, strong communication, and a proactive, organized approach in a fast-paced environment.