Technical Support Lead

Portable Electric Ltd.; Vancouver; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

Portable Electric Ltd. seeks a Technical Support Lead to join our Vancouver-based operations team. You will act as the frontline representative for customers, addressing issues promptly, and ensuring high levels of satisfaction.

The role requires a strong technical background, excellent problem-solving, and a commitment to quality, safety, and service. You will coordinate with Sales, Logistics, and Production to support customer requirements.

Qualifications

• 5+ years of customer-facing responsibilities in a technical organization.
• Experience with battery and power conversion technology an asset.
• Experience troubleshooting industrial electrical and control systems.
• Bonus: Experience working with generators, power systems, switchgear, power distribution equipment, or similar technologies.

Responsibilities

• Coordinate and support service activities to ensure timely resolution of customer issues.
• Respond to customer inquiries and help to resolve technical problems.
• Assist with service scheduling, planning, logistics, and resource allocation.
• Coordinate with Sales, Logistics, and Operations to support customer requirements.
• Maintain service records, repair documentation, and standard operating procedures.
• Act as a senior technical resource for service technicians and production team members.
• Work with engineering to develop customer service and support processes and technologies.
• Experience or interest in working with AI to develop workflows and procedures.
• Collaborate with engineering and sales to manage and track customer problems and resolutions.
• Identify and implement opportunities to improve quality, efficiency, and service processes.
• Promote a positive, collaborative, and safety-focused work environment.
• Support training, mentoring, and knowledge sharing within the team.
• Lead by example in maintaining high standards of workmanship, quality, and customer service.

Skills

Customer-facing

Power conversion

Electrical control

Control systems

Generators experience

Job description

Technical Support Lead

Position Type: Full Time, Permanent

About Portable Electric

At Portable Electric, we believe in a future without GHG generators. We believe the future is electric.

We are a Vancouver-based clean tech manufacturer, connecting teams to clean power all over the globe. PE designs and manufactures VOLTstack® Power Stations – industrial grade, battery-powered generators that provide instant power whenever and wherever it’s needed.

PE is a global leader in actively providing clean energy to the film, events, utilities, construction, and EV charging industries in North America and Europe. We have deployed over 1,500 units across 13 different countries globally.

About the Role

We are seeking a highly skilled and motivated Technical Support Lead to join our Operations team. Acting as the frontline representative for our customers, this role is dedicated to addressing issues promptly, delivering timely resolutions, and maintaining high levels of customer satisfaction.

The ideal candidate has a strong technical background, excellent problem-solving abilities, and a commitment to quality, safety, and customer service.

What You’ll Do:

Customer Support & Documentation

• Coordinate and support service activities to ensure timely resolution of customer issues.
• Respond to customer inquiries and help to resolve technical problems.
• Assist with service scheduling, planning, logistics, and resource allocation.
• Coordinate with Sales, Logistics, and Operations to support customer requirements.
• Maintain service records, repair documentation, and standard operating procedures.
• Act as a senior technical resource for service technicians and production team members.

Process Development

• Work with engineering to develop customer service and support processes and technologies.
• Experience or interest in working with AI to develop workflows and procedures.
• Collaborate with engineering and sales to manage and track customer problems and resolutions.
• Identify and implement opportunities to improve quality, efficiency, and service processes.

Team Collaboration

• Promote a positive, collaborative, and safety-focused work environment.
• Support training, mentoring, and knowledge sharing within the team.
• Lead by example in maintaining high standards of workmanship, quality, and customer service.

What You’ll Bring

Required Qualifications

• 5+ years of customer-facing responsibilities in a technical organization.
• Experience with battery and power conversion technology an asset.
• Experience troubleshooting industrial electrical and control systems.
• Bonus: Experience working with generators, power systems, switchgear, power distribution equipment, or similar technologies.

Preferred Qualifications

• Experience leading, mentoring, or coordinating technical teams.
• Experience working directly with customers
• Experience in manufacturing, production, or custom equipment environments.
• Experience working with engineering teams on product development, prototyping, or product improvement initiatives.
• Take initiative and is resourceful.
• Excellent communication and organizational skills
• Proficient in writing reports and keeping good records.
• Always professional and diplomatic.

What Makes You Successful

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to quality and safety.
• Collaborative mindset with a willingness to support team success and continuous improvement.

Location

This is a role working out of our Vancouver, BC office

Salary

$55K to 75K annually, dependent on experience

Why Choose Portable Electric

At Portable Electric, you’ll have the opportunity to work with a talented team, building innovative power solutions while taking an impactful role in both production and service operations. This position offers a unique blend of technical challenges, leadership opportunities and a direct impact on customer success.