Customer Success Manager – BIM/VDC for Construction Tech

CadMakers; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Career growth opportunities

Development budget for courses

Innovative work environment

Regular team events

Impactful work in construction tech

Job summary

A digital construction technology firm in Metro Vancouver is seeking a Customer Success Manager to support clients in utilizing the cmBuilder platform. Applicants should possess a degree in Engineering or Construction Management and 2-5 years of industry experience. Responsibilities include providing exceptional user support, developing onboarding plans, and creating educational content. The role offers a salary range of CA$80,000 to CA$100,000, depending on experience, and the opportunity for quarterly incentives.

Qualifications

• Minimum of 2-5 years of experience in BIM/VDC or construction.
• Proven experience with BIM/VDC processes.
• Field experience in the construction industry is a strong plus.

Responsibilities

• Provide support to users and resolve issues.
• Build relationships to drive customer satisfaction.
• Create 4D simulations and manage data.

Skills

BIM/VDC expertise

Excellent communication skills

Problem-solving abilities

Detail-oriented

Customer-centric mindset

Education

Degree in Engineering or Construction Management

Tools

Autodesk Suite

Procore

Bluebeam

Job description

A digital construction technology firm in Metro Vancouver is seeking a Customer Success Manager to support clients in utilizing the cmBuilder platform. Applicants should possess a degree in Engineering or Construction Management and 2-5 years of industry experience. Responsibilities include providing exceptional user support, developing onboarding plans, and creating educational content. The role offers a salary range of CA$80,000 to CA$100,000, depending on experience, and the opportunity for quarterly incentives.